- Amazon (Seattle, WA)
- …timeframes. Collaboration and Team Management: 1. Manage partner relations, performance and customer experience , set objectives and success criteria, and drive ... anticipate and resolve bottlenecks and make tradeoffs. 2. Conduct customer research, identify gaps in product/ experience offering,...driving end to end delivery, and communicating results to senior leadership experience - 3+ years of… more
- Amazon (Seattle, WA)
- Description The App Experience Delivery Tech team's mission is to deliver Always-On, precomputed App Experiences across all multiple client experiences enabling ... industry leading customer perceived App Availability (three 9's+) and lowest possible...direct Client and Client Edge Service integration, triggering precomputed CX (such as Dynamic BK4C, merging device cache like… more
- Amazon (Seattle, WA)
- …will have the opportunity to make a big and immediate impact on the Alexa customer experience . You will be responsible for designing mechanisms and artifacts for ... This role will focus on designing mechanisms for collecting customer feedback, executing those for Alexa and Echo products,...driving end to end delivery, and communicating results to senior leadership experience - 3+ years of… more
- Logitech (Camas, WA)
- …operating systems.** + **Solid understanding of networking principles and Android-based devices.** ** Customer Support Experience Needed** + **Minimum of 8 years ... of complex technical issues and a high level of customer satisfaction. In addition to operational oversight and escalation...and track escalated issue trends, reporting insights to B2B CX leadership while driving improvements.** + **Remain up to… more
- Amazon (Seattle, WA)
- …- Deliver Amazon Business Documents. - Own end-to-end product lifecycle including customer engagement, Amazon Business Docs product requirements, CX design, ... the long-term product strategy and vision to meet emerging customer needs, and the feature design and technical approach...technology decisions and strategy related to a product - Experience working with and influencing senior level… more
- Travelers Insurance Company (Olympia, WA)
- …are looking for a passionate and results-focused leader to join the Enterprise Customer Experience Journey Analytics team. This role is an exciting opportunity ... of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment....to build and transform world class customer experiences across Travelers and drive measurable results by… more
- Amazon (Seattle, WA)
- …- 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience ... closely with cross-functional product and marketing teams, you'll advocate for the customer 's perspective and make strategic recommendations to enhance the user … more
- Amazon (Seattle, WA)
- …your work in key forums. You'll help drive the team forward by demoing your products and CX to senior leaders - including VPs and SVPs - and ensuring what we ... trust and customer impact. Basic Qualifications - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature… more
- Amazon (Bellevue, WA)
- …designing systems and tools to reduce the total cost of returns, and improve the customer experience , and support the 4 Zeros -Design and drive new technologies ... and repairs customer -returned and warehouse-damaged products; (b) ensures a high-quality CX for new and used items; (c) maximizes the Total Net Recovery (TNR)… more
- Amazon (Bellevue, WA)
- …- 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience ... contribute directly to our commitment to being the most customer -centric company on earth. Key job responsibilities - Lead...They will work closely with cross-functional stakeholders, including AMXL CX , Middle Mile, and Last Mile teams, to align… more