- Amazon (Arlington, VA)
- Description AWS is seeking a Senior Consultant, Marketing Technology & Customer Experience Transformation to join our Technology & Industry team. This role ... drive end-to-end Customer 360, MarTech, Adtech, and customer experience transformations. As a Marketing Technology...and modern data strategies. You will act as the voice-of-the- customer throughout engagements and lead both technical… more
- Amazon (Arlington, VA)
- …on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr . Product Manager - Technical ... AI adoption and implementation best practices. About the team Customer Experience and Business Trends (CXBT) is...skills. - Ability to rapidly learn new domains to lead domain-specific discussions about processes, metrics and customer… more
- Amazon (Arlington, VA)
- …this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience - Study Management: lead large and complex ... Seller experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) is...metrics and methodology (eg, NPS, etc.) Preferred Qualifications - Experience working across functional teams and senior … more
- Capital One (Mclean, VA)
- Senior Project Manager, Product Operations - Customer Support Experience ** Senior Project Manager, Product Operations - Customer Support ... the company. You will be challenged to excel and lead alongside the brightest talent in the industry and... Success team in Enterprise Data is reimagining the customer support experience for our internal customers… more
- Proofpoint (Reston, VA)
- …or equivalent + 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing ... our growing field services team. The mission of the Senior Customer Success Manager is to ensure...above all a passion for ensuring a world class customer experience . **Your day-to-day** + Guide customers… more
- The Hertz Corporation (Richmond, VA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- The Hertz Corporation (Richmond, VA)
- This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel ... Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports,...starting salary for this role is $75K-80K; commensurate with experience . **What You'll Do:** + The role primarily consists… more
- Amazon (Arlington, VA)
- …portfolio based on customer need, technology trend, and ensuring compelling customer experience and product offers. This requires: - Data-driven analysis to ... solve complex business problems and ability to make trade-off decisions between customer experience and time-to-market - Bachelor's degree in computer science… more
- Amazon (Arlington, VA)
- …growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly ... one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive… more
- Amazon (Arlington, VA)
- …Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience using data and metrics to determine and ... Description Amazon is seeking a Senior Supply Chain Manager with a statistical and...analytical know-how, strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects… more