- Coinbase (Richmond, VA)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Coinbase (Richmond, VA)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Oracle (Richmond, VA)
- … customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the ... relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager… more
- PagerDuty (Richmond, VA)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you...lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer … more
- Oracle (Richmond, VA)
- **Job Description** NetSuite is seeking a highly motivated, results-oriented Senior Customer Success Insights Analyst to join the Global Customer Operations ... business outcomes, and directly contribute to improving the overall customer experience . The ideal candidate is analytical,...Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to… more
- Capital One (Richmond, VA)
- …at Capital One was created by CEO mandate to drive consistent measurement of customer experience to inform business decisions. CI delivers on this mandate ... Sr . Associate, Product Management - Strategic Intelligence Product...team that enables associates to better understand customers. CI's Customer Experience Management Program team is seeking… more
- Capital One (Richmond, VA)
- …they make inbound card and loan payments. This work spans across the customer experience , payment profiles, scheduling, fulfillment and money movement rails. ... Sr . Distinguished Engineer - Card Payments As a...Capital One's inbound card and loan capabilities across the customer experience , payment profiles, scheduling, fulfillment and… more
- Leidos (Reston, VA)
- …the company's technical solutions to Leidos government and defense customers. This senior leader will orchestrate a multidisciplinary team of engineers, solution ... demonstration logistics, technology refresh, and demo readiness, ensuring a world-class customer experience . + Partner with account management, business… more
- ABBTECH Professional Resources, Inc. (VA)
- …ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/ speech recognition . + Experience in recruiting and ... are seeking a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM...that will improve efficiency, performance, and the user and customer experience . + Ensure contact center operations… more
- SHI (Richmond, VA)
- …-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience . Inspires and mentors others to adopt a customer ... for delivering new business opportunities through orchestrated campaigns that improve customer experience , increase brand awareness, and drive measurable… more