- Capital One (Richmond, VA)
- Sr Business Manager, Concierge Economics (Remote - Eligible) This Senior Manager will serve as a critical leader on Concierge's Strategy & Analytics team, ... Velocity Black business and Capital One Concierge, to drive customer outcomes and business value in both domains. To...to translate this analysis into compelling narratives for the senior -most leaders of the company. Projects in this role… more
- Capital One (Richmond, VA)
- …software and data products, rigorous analytical skills, and a passion for delivering customer value **Our TPM Sr . Directors have** : + Strong technical ... Sr . Director, Technical Program Management - Card Technology...**About the team** : Capital One is seeking a Senior Director, Technical Program Manager to work on a… more
- Capital One (Mclean, VA)
- Sr . Associate, Product Management - Disputes Core Products Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, ... finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Capital One (Mclean, VA)
- Sr . Manager, Product Management- Token Platform Modernization Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, ... finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Capital One (Mclean, VA)
- Sr . Associate, Product Management - Risk Capabilities Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding ... value creation opportunities, and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments… more
- Capital One (Richmond, VA)
- Sr . Product Manager - LoB Enablement ** Senior Manager, Product Management (PXDP55)** Product Management at Capital One is a booming, vibrant craft that requires ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Capital One (Richmond, VA)
- Sr . Associate, Process Manager As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and ... enhancing processes that deliver excellence to your customer every time. The Process Manager Associate will play...be regularly worked. McLean, VA: $86,300 - $98,400 for Sr . Process Manager Richmond, VA: $78,400 - $89,500 for… more
- Amazon (Arlington, VA)
- …into streamlined, employee-friendly experiences. By leveraging your analytical skills and customer service expertise, you'll develop innovative solutions that ... and business partners in the USA and respond to customer queries within SLA. * Create and improve standard...and improve standard operating procedures. * Manage new work customer intakes from various business stakeholders. * Operate and… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requirements documents based on an intimate knowledge of the specific customer verticals (local, state, federal, DoD, intelligence community) including use case… more
- ABBTECH Professional Resources, Inc. (VA)
- …IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/ speech recognition . + Experience in recruiting and training ... deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self- service automation, and CRM integration. + Manage customer -facing requests… more