- CARMAX (Richmond, VA)
- …analysis, proactive identification and prevention of issues. Define and measure service level objectives (SLO/SLI) and key performance indicators (KPI). Identify ... meetings. Share regular updates on projects and initiatives with senior leadership, raise any roadblocks or impediments to delivery...technologies, continuously improve what we do and ensure our customer experience is the best it can be. Drive… more
- Capital One (Mclean, VA)
- Product Designer, Senior Associate Level We're currently seeking a Product Designer to join our Experience Design team. We are passionate about creating memorable, ... Leverage strong understanding of product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice… more
- Capital One (Richmond, VA)
- Senior Manager, Software Engineering, Full Stack (Java, Python, Scala, Node, AWS) Do you love building and pioneering in the technology space? Do you enjoy solving ... who love to solve real problems and meet real customer needs. We are seeking **Full Stack Software Engineers**...marrying data with emerging technologies. As a Capital One Sr . Manager Software Engineer, you'll have the opportunity to… more
- BAE Systems (Norfolk, VA)
- …best practice work habits and collaborate to promote operational excellence. Deliver quality customer service to both internal and external customers and foster ... **Job Description** BAE Systems is looking for a Senior Subcontract Administrator to support our Ship Repair line of business. As a Senior Subcontract… more
- CVS Health (Richmond, VA)
- …claim processing guidelines. Process provider refunds and returned checks. May handle customer service inquiries and problems. + Perform adjustments across all ... dollar amount level on customer service platforms by using technical and claims processing expertise. + Applies medical necessity guidelines, determine coverage,… more
- CVS Health (Richmond, VA)
- …external stakeholders, understanding their needs, addressing inquiries, and providing exceptional customer service . + Collaborate to understand plan sponsors' ... compliance impacting plan sponsors. + Collaborate with internal departments-including claims, customer service , and client management-to ensure effective issue… more
- Western Digital (Richmond, VA)
- …enthusiasm + Effective conflict resolution skills to manage crises effectively + Has customer service focus and works collaboratively with internal partners + ... design, development, marketing, public relations, product launch and distribution, customer support, warranty, and related product regulatory concerns + Maintain… more
- NCR Atleos (VA)
- …serving as the principal financial sales representative ensuring the highest level of customer service and support to NCR Atleos major accounts; Also responsible ... and internal sales support groups in providing value-added solutions and best in class service for the customer * Has primary accountability for ensuring that… more
- Capital One (Mclean, VA)
- Design Research Lead - Senior Manager level Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate ... business outcomes + Problem Solving: Evaluates diverse perspectives, data-driven insights, customer & business needs to understand impact, accelerates learning and… more
- Capital One (Mclean, VA)
- Senior Lead AI Engineer (SDKs) **Overview:** At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One ... industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent… more