- Verint Systems, Inc. (Albany, NY)
- …regulations. **Preferred Requirements:** + Corporate communications, marketing, go-to-market/sales, or customer service management (CSM) background. + Experience ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and...strategic analyst relations program. This includes working with the Sr . Director and Verint internal business partners to cultivate… more
- Albany Medical Center (Albany, NY)
- …operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction ... Tech - Level II will have little to moderate Help Desk/ Service Desk experience but has a...have knowledge of and the ability to adhere to customer service standards and ensure that all… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in ... As a Help Desk Analyst within the Defense Army Account's...customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves all routine IT ... guidance from the Data Center Director and as a senior member of the University IT Management Team, provides...needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service . +… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …and strives to meet or exceed call center metrics while providing excellent consistent customer service \. + Engages with customers to assess needs and makes ... and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide...or exceed call center metrics while providing excellent consistent customer service \.Engages with customers to assess needs… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... you will lead on content creation, including playbooks, to help partners build and scale their customer ...passionate about solving complex problems, can work effectively with senior cross-functional teams and thrive in a fast-paced setting… more
- Amazon (New York, NY)
- …needs of internal business leaders * Drive self- service solutions for senior business stakeholders informing emerging customer trends * Use analytical ... team to develop the analytics roadmap and direction for customer related projects, to deliver self- service solutions,...quality of data and insights at Shopbop, understanding end-to-end customer journey to help increase business and… more
- Amazon (New York, NY)
- …customer benefits, and successful program completion * Experience engaging with senior customer executives, technologists and/or partners to solve complex ... of AWS/ Amazon to our customers, you will proactively help solve the customer 's challenges through new...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Monro Muffler/Brake (Fairport, NY)
- …data, and establishing facts in order to produce practical decisions and solutions + Strong customer service skills + Quickly able to learn new skills and apply ... family of brands is one of the leading automotive service and tire dealers in the United States. We...responses to questions and concerns, and actionable reporting to help drive process improvements and sales. Additionally, this position… more
- Nutanix (New York, NY)
- …with customers to understand their business goals and technical requirements. + Partner with customer architects team to help align architecture to customer ... and advocate customer feedback to influence future product development and service enhancements at Nutanix. + Lead the technical onboarding process for new… more