- Highmark Health (Richmond, VA)
- …regardless of the issue at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, ... confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned....probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with… more
- Sharecare (Richmond, VA)
- …oriented + Strong understanding of business goals and standards for customer service + Ability to communicate effectively with senior management and other ... by consulting with stakeholders and using needs assessments + Attend to escalated customer service issues and ensure effective and long-term problem resolution +… more
- Capital One (Richmond, VA)
- …Representative - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable ... where we can bring our solutions to market to help other businesses address these same needs going forward....and participate in important projects that dramatically enhance the customer experience. Due to the entrepreneurial spirit required to… more
- Amazon (Arlington, VA)
- …work as part of the HRP centralization effort About the team When you join the Customer Service People eXperience and Technology (CS PXT) team, you'll be part of ... team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you'll work with global leaders to… more
- Verint Systems, Inc. (Richmond, VA)
- …regulations. **Preferred Requirements:** + Corporate communications, marketing, go-to-market/sales, or customer service management (CSM) background. + Experience ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and...strategic analyst relations program. This includes working with the Sr . Director and Verint internal business partners to cultivate… more
- CyrusOne (Sterling, VA)
- …of Visio, AutoCad a plus + Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal and written ... Under the direction of the Senior Facility Manager this role works as a...Operations & Maintenance environment. **Responsibilities:** + Responsible to the Sr . Facility Manager for effectively completing assigned tasks in… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in ... As a Help Desk Analyst within the Defense Army Account's...customer specific business environment. Maintains an understanding of customer Service Level Agreements. + Develops and… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... you will lead on content creation, including playbooks, to help partners build and scale their customer ...passionate about solving complex problems, can work effectively with senior cross-functional teams and thrive in a fast-paced setting… more
- Amazon (Arlington, VA)
- …transformations. In the spirit of Amazon's building mentality, we're looking for individuals help drive customer innovation across a breadth of domains. This is ... the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the...will enable you to effectively represent AWS within a customer 's environment, and drive discussions with senior … more
- Nutanix (Richmond, VA)
- …with customers to understand their business goals and technical requirements. + Partner with customer architects team to help align architecture to customer ... and advocate customer feedback to influence future product development and service enhancements at Nutanix. + Lead the technical onboarding process for new… more