- Coinbase (Albany, NY)
- …The CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and ... support to transform the customer experience. We're hiring a Program Manager, Coinbase One, to evolve Priority Support into a best-in-class offering and… more
- Trellix (Albany, NY)
- …workplace where everyone can thrive and contribute to our industry-leading products and customer support , which is why we prohibit discrimination and harassment ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix**...+ Paid Time Off + Paid Parental Leave + Support for Community Involvement We're serious about our commitment… more
- DoorDash (New York, NY)
- …into delightful experiences. Our team ensures a flawless delivery experience and provides customer support . This umbrella also focuses on fraud prevention and ... DoorDash platform. About the Role As part of the Customer Experience & Integrity (CXI) Design team ( Support...AI, and behavioral science. You will report into the Senior Design Manager for our Customer Experience… more
- ThermoFisher Scientific (Grand Island, NY)
- … Sr . Manager, Field Service role will be responsible for delivering outstanding customer support for all North East Region accounts in the Americas Science ... Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Job Title: Sr . Manager, Field Service** **Requisition ID:** **As part of the… more
- Oracle (Albany, NY)
- … Principal Consultant - SW/Srvcs/Tech - NetSuite Managed Services (ACS)** The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking ... a senior -level consultant, ideally with Software, Services, or Technology verticals...growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created… more
- Wolters Kluwer (New York, NY)
- …tools (reports, case studies, client references, etc.) to win and maintain customer support + Manage and nurture relationships with key decision-makers ... the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support , Enterprise Support , Research & Analytics,… more
- Verint Systems, Inc. (Albany, NY)
- …third-party integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and ... their Integrators to ensure long-term success for both the End- Customer and FSS. The Sr . Technical Consultant...with a regular communications cadence to the Verint FSS Customer Success Director, Sales Director and senior … more
- S&P Global (New York, NY)
- …the latest innovations in AI and automation as applied to operational execution and customer support teams. They will be expected to network externally across ... + Design, build and evaluate and implement tools and platforms that enhance customer support , service, success and operations. + Drive automation initiatives to… more
- NBC Universal (New York, NY)
- …encountering roadblocks. This role requires the combination of outstanding customer support capabilities and troubleshooting expertise. Responsibilities: + ... world. NBCUniversal's Cyber Defense team is seeking an experienced Sr eDiscovery analyst to join the Threat Engagement and...This role requires a balance of technical skill and customer engagement (Litigators and Outside Counsel) to navigate the… more
- Capital One (New York, NY)
- …Experience building and deploying multi-modal models for technologies like computer vision, speech recognition , optical character recognition , or other ... Sr . Distinguished AI Engineer At Capital One, we...leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class… more