- Johnson, Mirmiran, and Thompson Inc. (Albany, NY)
- …+ Produce consistently compliant high-quality submissions while delivering exceptional customer service + Provide Marketing essential functions and responsibilities ... and participate in the development of various business collateral to support continued strategic growth + Generate reports on marketing efforts +… more
- Airtable (New York, NY)
- …you are + You have 5-7 years of experience in technical or customer support , including 2+ years of people management . + You're a hands-on leader who thrives ... feedback loops stay strong. This role reports to the Senior Manager, Technical Support and contributes to...do + Manage and develop a team of Technical Support Specialists resolving advanced cases across multiple customer… more
- IBM (New York, NY)
- …Cloud Payroll policies; - Be an expert in the configuration of and management of the Oracle Cloud ERP Payroll applications; - Provide best-practice guidance on ... payroll business processes and implementation; - Support the definition and validation of various payroll related...of various payroll related conversion activities; - Travel to customer sites as needed. This Job can be Performed… more
- MetLife (New York, NY)
- …Treasury IT is a fast-paced, global, multi-cultural environment where time/task management , professionalism, self-study using research and discovery, as well as the ... of business value with speed and discipline. * Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the… more
- KeyBank (Amherst, NY)
- …to an AML investigation or CIP/OFAC escalation. + Provide ongoing operational support to ensure timely and accurate completion of AML functions, including completion ... of policies, procedures and/or processes and make the appropriate recommendations to management . + May perform end user testing as needed. Perform associate… more
- M&T Bank (Buffalo, NY)
- …Bank (M&T) business teams that support performing (Banking Services) and non-performing ( Customer Asset Management - CAM) mortgage loans that are part of ... operations and the default residential servicing operations of the Customer Asset Management department + Support... M&T's Residential Mortgage Division + Keep colleagues, manager, senior management and other personnel up to… more
- Emerson (Albany, NY)
- …detect anomalies, trends, and opportunities in customer data. + **Technical Support & Case Management ** + Investigate and resolve technical issues reported ... As a Senior Applications Engineer, you will play a critical...by customers. + Deliver timely, effective support to ensure high levels of customer … more
- Verint Systems, Inc. (Albany, NY)
- … Speech Analytics, Automated Quality, Natural Language Processing, Automatic Speech Recognition (ASR). **Primary Objective:** The Analytics Presales Solution ... Presales Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In...to help consult and define their Voice of the Customer Analytics and Customer Engagement Management… more
- Brink's (New York, NY)
- … Customer Care Supervisor is responsible for providing their team with support for the hands on customer care operations, prompt, effective transportation, ... employees. We have a challenging opportunity for a Supervisor Customer Care - Customer Care Operations based...for internal inquiries and concerns + Oversee the daily management of the Transportation and Sr . Transportation… more
- Justworks (New York, NY)
- …like you, you'll fit right in. Who You Are As an experienced leader on our Customer Support team, you will be responsible for guiding your team of Customer ... You Will Work On + Lead a team of Customer Support Benefits Specialists who assist our...analysis to report on Benefits trends and insights to senior leadership + Recommend improvements to Benefits products, features,… more