- Amazon (Austin, TX)
- … customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements ... requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best… more
- Highmark Health (Austin, TX)
- …services typically as part of a project team or in an application support role. Developers analyze, design, code, test and implement more complex systematic ... solutions to meet customer requirements that adhere to Highmark IT standards and...to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the… more
- Amazon (Austin, TX)
- …features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of ... storage subsystems or networking - 3+ years of advanced support experience managing customer escalations to quickly identify root cause and resolve issues… more
- Intuit (Plano, TX)
- …Small Accounting Firms & Small Business as a QuickBooks Sales Consultant. We support our customers by providing a consultative sales experience around how to start, ... problems you can help them solve with Intuit's offerings including Financial Management , Payroll and Payments solutions. Inside Sales is a multi-channel organization… more
- Bank OZK (Austin, TX)
- …locations, as necessary. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + ... positive, helpful, and friendly team environment and provide exceptional customer service at all times. Essential Job Functions +...job functions, duties, skills, and standards may be added. Management reserves the right to add or change the… more
- ServiceNow, Inc. (Austin, TX)
- …**search in enterprise ecosystems** , such as ITSM, HR, Security, or Customer Support domains. + Experience with **vector database performance optimization** ... lead the next phase of AI powered search for our employee and customer -facing search capabilities. You will drive the design and implementation of scalable,… more
- Citizens (Irving, TX)
- …pride in producing high-quality work that makes a difference. Key Responsibilities: + Customer Relationship Management : Act as the primary contact for borrowers ... you! What You Can Expect in This Role: + Customer -Centric Approach: Field a variety of customer ...AI simulations, to prepare for real-world scenarios. + Dedicated Support : Work closely with leaders and peers who are… more
- Sprinklr (TX)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... experiences to every customer , every time, across any modern channel. Headquartered in...deliver related training plan outlining the activities required to support the overall project including a curriculum map, delivery… more
- USAA (San Antonio, TX)
- …with engineering partners, delivers solutions at scale, and enables customer -facing applications. Leverages database, cloud, and programming knowledge to build ... the company's library of internal packages and applications. Works with model risk management to validate the results and stability of models before being pushed to… more
- Intuit (Plano, TX)
- …(AHT, occupancy, SLAs), and contact center dynamics. **Preferred:** + Experience supporting ** customer care, tech support , back-office ops** , or gig-based ... **Overview** We are seeking a **Workforce Management (WFM) & Capacity Planning Analyst** to help...and productivity assumptions into **staffing plans** and schedules for support teams, customer service, or operations staff.… more