- Coinbase (Atlanta, GA)
- …users globally--across Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a ... team of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible for… more
- Coinbase (Atlanta, GA)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. *...skills, with experience meeting with and presenting information to senior leadership * Proficient in MS Office / G… more
- Coinbase (Atlanta, GA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Atlanta, GA)
- …internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives * ... Oversee program documentation-requirements, milestones, prioritization, and communication artifacts * Develop and manage functional specifications, release plans,… more
- CIBC (Atlanta, GA)
- …*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program . + Our spaces and technological toolkit will make ... please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As a Senior Relationship Manager , you'll focus on growing direct… more
- Pacific Program Management (Atlanta, GA)
- …directly with clients, ensuring continuous communication and alignment with program goals. Analyzes performance metrics to recommend operational improvements and ... required * Mission critical experience is strongly preferred * Proficiency in Procore, Cx Alloy, and P6 is strongly preferred Physical Requirements * Some travel… more
- Coinbase (Atlanta, GA)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- US Bank (Atlanta, GA)
- …alignment, and ensuring organizational readiness to implement. Deep expertise in CX methodologies and exceptional communication and visualization skills to drive ... complex information. + Present findings and recommendations to executives and senior leaders with strong presentation skills that inspire action and alignment.… more
- Coinbase (Atlanta, GA)
- …Chatbot (ie akin to an agent-facing Chatbot) * You will partner closely with CX , including senior leadership, to land massive impact company-wide *What we look ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Mass Markets (Garden City, GA)
- …in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership ... requirements, and regulatory standards. + Prepare and present performance reports to senior leadership and clients. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD… more
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