- NTT America, Inc. (Herndon, VA)
- …* Develop solutions for multi-channel support (phone, email, chat, self-service) * Design end user support models including remote assistance and on-site support ... service delivery models including dispatching, scheduling, and mobility solutions * Design end -to- end device lifecycle management solutions from procurement… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows...in mentoring junior team members and accept mentoring from senior team members. + Other supporting duties as directed.… more
- Federal Emergency Management Agency (Winchester, VA)
- …and repair of IT assets while providing Tier II & Tier III support for end user computing devices and peripherals. The candidate will be responsible for ... IT Specialist position, you will be serving as a senior IT Specialist in steady state and disaster operations...etc., as well as being a primary contact for device installation, configuration, and troubleshooting needed for direct response… more
- CACI International (Portsmouth, VA)
- …development. + Analyze large and complex data sets and support end -users by enhance information through developing visualizations through dashboards, metrics and ... user interfaces. + Build analytic capabilities and modify existing...of complex databases. - Expertise in JCL, access methods, device allocation, validation checks, organization, security, documentation, and statistical… more
- CACI International (VA)
- …This includes our industry-first, productized gateway, site-to-site connectivity solutions, secure end user devices (EUD), and accompanying management software. ... solutions + Deep knowledge of IPsec, firewall architecture, enclave segregation, and device hardening + Familiarity with Dell, Cisco, SonicWall, VMware, Aruba, and… more