- CompuCom (Austin, TX)
- …by agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee ... service profits/losses meet expectations. + Manage all service desk resources with responsibility for legal...service , liaise with SDM and customer, deal with senior level escalation, and adapt service to… more
- NRG Energy, Inc. (Houston, TX)
- …the lead in shaping your career development, goals and future! **SUMMARY** Sr . SAP Technical Analyst with strong functional knowledge, responsible for developing, ... **Specifically** : Proficiency in SAP CRM Customer Interaction Center, Sales, and Service processes. Knowledge of SAP ISU, customer service , account maintenance,… more
- US Bank (Irving, TX)
- …self- service framework aimed at improving employee satisfaction and reducing service desk contact volumes. This includes leveraging emerging technologies ... management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define,… more
- ServiceNow, Inc. (Austin, TX)
- …and scale the growth of our Google Cloud business. You will focus on enterprise customers in Americas. This role includes responsibility for meeting sales quota and ... both with top existing customers and to land new enterprise customers. You must be a highly motivated team...manner where change is constant. You can establish broad senior level relationships. You have a proven track record… more
- Public Consulting Group (Austin, TX)
- …Director must effectively lead, build capacity and team capability at an enterprise level to ensure client satisfaction and continued growth. This leader will ... business analytics in support of PCG's northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the… more
- NTT America, Inc. (Austin, TX)
- …to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... tools, preferably Service Now. + Worked in multiple large Global Enterprise client outsourcing projects. + Advanced vendor management experience. + Track record… more
- Wells Fargo (Irving, TX)
- …+ Explore and implement Generative AI and Agentic AI solutions to enhance service desk operations, incident management, and proactive problem resolution. + ... for defining and driving the evolution of our IT Service Management (ITSM), Observability, IT Operations Automation, and Platform...I&O solutions. + Act as a trusted advisor to senior management on I&O technology trends and best practices.… more
- The Hartford (San Antonio, TX)
- …trials and mediations as necessary . Contributing to broader claim and enterprise goals by participating in audits, projects, training and product development ... initiatives . Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc. .… more