- Concentrix (Atlanta, GA)
- …a game-changing career. \#LI-Remote Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in ... company that reimagines everything CX through strategy, talent, and technology . We combine human-centered design, powerful data, and strong...the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for… more
- Humana (Atlanta, GA)
- …a role in defining/implementing cloud architecture, mentoring team members on cloud technology and working with our enterprise groups to implement proper ... involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner… more
- ADP (Alpharetta, GA)
- ADP is hiring a Senior Lead Product Manager for ADP's Service Technology Product Team in either our Roseland, NJ or Alpharetta, GA office. This is a hybrid role. ... days in office and 2 days remote) Our next Sr . Lead Product Manager will be an expert in...development of the functional product strategy within the service technology domain, partnering with business leaders, product leaders, corporate… more
- Amazon (Atlanta, GA)
- …equivalent work experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- TTEC (Atlanta, GA)
- …potential has a place here with TTEC's award-winning employment experience. As a Senior AI/Voice Application Engineer working Hybrid in Denver, you'll be a part of ... the United States says it all! **What You'll be Doing:** As a Senior AI/Voice Application Engineer, you will lead the design and implementation of enterprise-scale… more
- Capgemini (Atlanta, GA)
- …underpinned by technology created with purpose. **YOUR ROLE** As a Senior Consultant in the Enterprise Transformation team at Capgemini Invent, you will support ... In this role you will play a key role in: . Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise… more
- Molina Healthcare (Atlanta, GA)
- …Contact Center technology leadership. + 5+ years in a senior management or director-level role overseeing **large-scale, cloud -based UCaaS/CCaaS environments ... the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align… more
- Amazon (Atlanta, GA)
- …or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Capgemini (Atlanta, GA)
- …by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. **YOUR ROLE** As a Managing Consultant in the ... channel strategy, interaction design, workforce transformation, performance management, and technology enablement. . Drive the development of routing and deflection… more