- Otsuka America Pharmaceutical Inc. (Albany, NY)
- The Senior Manager , Global Product Quality - Biologics is responsible for managing quality oversight of clinical and commercial products at CMOs under ... way that is in accordance with regulatory expectations and applicable GMP/GDP quality standards. This role will provide specialized Biologics Quality Assurance… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- The Senior Manager , Centers of Excellence (CoEs) is responsible for establishing, leading, and optimizing one or more prioritized CoEs within the Global ... Quality Operations organization-such as Inspection Readiness, Audit Effectiveness, or...to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the… more
- Coinbase (Albany, NY)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... to automate 90% of customer contacts improving efficiency, customer satisfaction, and support quality at scale. * *Role*- You'll lead a distributed team of… more
- GE Vernova (Schenectady, NY)
- …the cleaner, more efficient power people depend on today. The Gas Power Senior Services Project Manager will drive complex aftermarket projects involving ... **Job Description** **Roles and Responsibilities** + Serve as the Senior GEV representative and primary customer focal...and capture lessons learned and best practices, including Cost-of-Poor Quality cases. + Adhere to CM & Upgrade Project… more
- Acxiom (Albany, NY)
- …schedules and timelines. + Communicate and escalate workload and staffing issues to Senior Manager . + Monitor the day-to-day delivery of digital marketing ... The Sr . Campaign Operations Manager (SRCOM) is...acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email… more
- Cornerstone onDemand (New York, NY)
- **About the Role:** As a Senior Customer Support Manager , you will lead a high-performing team responsible for delivering "white-glove," proactive support ... engagement, and accountability. Set clear goals, monitor performance, and ensure high- quality , timely customer interactions. + **Operational Excellence:** Take… more
- Intuit (Albany, NY)
- **Overview** Join the Intuit Customer Success team as a Senior Manager of Service Delivery in the Expert Network team. We're looking to grow our team of ... with peak season demand. + Lead and own the operational and quality performance across multiple teams delivering onboarding and value-added services. + Lead… more
- American Express (New York, NY)
- …we develop, deliver and deploy products and capabilities. This newly created role of Sr . Manager , Product & Business Operations is an exciting opportunity to ... Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables...lead and contribute to creating quality & control processes across NAS to drive better… more
- Lumen (Albany, NY)
- …and shape the future. **The Role** We're seeking a ** Sr . Lead Product Manager , AI, Agentic Capabilities & Customer Experience** to define and execute the ... and proactive AI capabilities** , including Agentic AI, to the Lumen Customer Portal and enterprise digital experiences. This critical role is about building… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …**_or Warren, NJ. This is not available for fully remote / hybrid work._** **As a Sr . Manager , HR Technology a typical day may include:** + Partner closely with ... ensure processes support the resolution of queries in a customer -centric manner. Provide strategic insights from ticket management trends...delivered within agreed timelines and to a level of quality expected by the business. + Stay abreast of… more
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