- ERCOT (Taylor, TX)
- …industry today and in the future. **JOB SUMMARY** Serves as the liaison for service desk operations and mobile device management managed services providers to ... best in class services to end users. Leads the service desk operations area that supports IT...a project leadership role. **ADDITIONAL JOB DUTIES** Level 2, Senior & Lead + Acts as the business partner… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** **Public Storage** is looking for a ** Senior IT Service Desk Technician** to join our team. The Sr IT Service Desk ... will provide level 2 telephone and service desk technical support to field and corporate users related...password and proxy access requests. + Triage and open service desk tickets for messages, self- service… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... in mentoring junior team members and accept mentoring from senior team members. + Other supporting duties as directed....Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- EPS Corporation (Randolph Air Force Base, TX)
- …Teleconferencing Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk and ... Help Desk Supervisor ( Senior ) - (626) Share...and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins. Be… more
- Robert Half Technology (Houston, TX)
- …decision-making. * Experience with ITSM processes and ticketing systems such as Jira Service Desk , Freshdesk, or ServiceNow. * Ability to multitask, work ... in a fast-paced environment. * Familiarity with Active Directory and service desk operations. * Bachelor's degree is preferred but not required. Technology… more
- The City of Houston (Houston, TX)
- …backgrounds. The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library ... Senior Customer Service Clerk Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5053504) Apply Senior Customer Service Clerk Salary… more
- Texas State University (San Marcos, TX)
- …performance metrics to drive service excellence. + Supervise and develop service desk staff, fostering a positive and collaborative team culture. + ... Posting Information Posting Number2025423 Posting/Functional TitleSenior User Service Consultant University Pay Plan TitleSr User Service Consultant LocationSan… more
- RTX Corporation (Greenville, TX)
- …2 AP Customer Service Team + Will work complex tickets from the Customer Service Desk (Internal & external) + Work support tickets and other items escalated ... the organization who will be responsible for supporting Accounts Payable Tier 2 Customer Service . RTX AP Tier 2 Customer Service is responsible for resolving… more
- CompuCom (Austin, TX)
- …by agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee ... service profits/losses meet expectations. + Manage all service desk resources with responsibility for legal...service , liaise with SDM and customer, deal with senior level escalation, and adapt service to… more
- Fujitsu (Texas City, TX)
- Service Delivery Manager, Senior Service...+ 10 to 15 years related experience in delivering Service Desk , Infrastructure (Physical & Hybrid) Support ... will include leading various projects at a program level, engaging all service lines across Fujitsu as required, and/or building the delivery subcontract… more