- TekSynap (Springfield, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month. TekSynap is… more
- University of Virginia (Charlottesville, VA)
- With collaboration from Revenue Cycle Training Director and/or Senior Training Specialists, implements training tools, instructs participants in the EMR system and ... on a regular and as needed basis for the Service Line + Observes staff working on Patient Access...majors Experience: 3 years relevant experience in a Help Desk /Information Systems setting or with Scheduling and/or Registration at… more
- CACI International (Arlington, VA)
- …resolution of any network faults on the customer networks using the help desk ticketing software and tracking to completion. + Provide extensive troubleshooting and ... of VIP and high visibility events + Recommends customer service and IT process support enhancements, researching and recommending...+ Familiarity with using ServiceNow + Experience supporting organization senior staff (eg VIPs) - ** ** **What You… more