- IBM (San Jose, CA)
- …of support teams * Manage the hiring, development, and retention of technical support engineers and enhance their technical , communication, and business ... * Strong Linux and Networking skills navigation and tools * Experience managing technical support operations in a distributed environment * Familiarity with open… more
- Generac Power Systems (Santa Monica, CA)
- …operations of the dealer technical support teams, escalated consumer support , and service operations while working with senior leadership to execute the ... that support growth, and **innovate** the industry. The Director, Technical Support will lead a team of managers, supervisors, and individual contributors… more
- Palo Alto Networks (Santa Clara, CA)
- …tools + Excellent customer service skills + Previous experience in at least one customer-facing technical support position as Senior Support Engineer or ... XSOAR support team, you will serve our customer base providing technical support , by answering incoming support inquiries and managing escalations, phone… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- CompuCom (Sacramento, CA)
- …Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Support Manager to join our team. The Technical Support Manager ... performance of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved...the service, liaise with SDM and customer, deal with senior level escalation, and adapt service to changes in… more
- Gilead Sciences, Inc. (Santa Monica, CA)
- …across the network, representing on relevant teams and governance forums. + Provide technical support during new process design and facility start-up to ensure ... and equipment quality programs and product requirements are met. + Provide technical support for investigations related to facilities and equipment quality… more
- Medtronic (Los Angeles, CA)
- …Success team is responsible for providing remote and (in selected circumstances) on-site technical support to our custom computing devices while driving customer ... Success team, your responsibilities will follow the customer journey, including technical support during pre-sales, implementation, Go-live and post-Go live.… more
- TEKsystems (San Luis Obispo, CA)
- …articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams. Technical Support : Provide first-level technical ... Perform other duties and special projects as assigned by senior tier members or Customer Support Leadership. Skills & Qualifications Must have Skills: - At… more
- Antech Diagnostics (Carlsbad, CA)
- …product specifications and procedures. + Maintain accurate and detailed records of technical support , service, and vendor interactions and solutions. + ... of professional experience as a technical product manager, service engineer, or technical support agent in diagnostic imaging or point of care devices… more
- Amazon (Mountain View, CA)
- …Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ... AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers...AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and… more