- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate ... user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures.… more
- Universal Engineering Sciences (Orlando, FL)
- …accounts, hardware, and software access. * Coordinate needed repairs over the phone or through remote communications. * Install and configure applications on ... relevant to the role. * Escalate complex issues to senior IT staff or vendors as needed and assist...Helpdesk or support related technical role. * Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and… more
- Capgemini (Clearwater, FL)
- …address and manage client requests and communicate status - in person, via phone and/or email** **Respond to internal requests for assistance for deployed Customer ... understanding of SSO.** **Knowledge of various AEM components like MSM, Mobile , I18N, Tagging, Translation, Search etc.** **Technical Knowledge of other Customer… more
- ManTech (Doral, FL)
- …initiatives to improve Enterprise Service Desk processes, under the guidance of senior Technicians. + Analyze trends in support requests to identify recurring issues ... in troubleshooting and resolving hardware (desktops, laptops, peripherals), software ( Windows OS, Office 365, common applications), and network (basic connectivity)… more