• Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Atlanta, GA)
    …end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate ... user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures.… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Level 1 Helpdesk Technician

    CompuCom (Atlanta, GA)
    …environment. **Duties and Responsibilities** **:** + Provide first-level technical support via phone , email, and in-person for desktops, laptops, mobile devices, ... printers, and related hardware + Troubleshoot issues with Windows operating systems, Microsoft 365 applications, and basic networking + Escalate issues to senior … more
    CompuCom (08/09/25)
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  • IT Helpdesk Technician

    Universal Engineering Sciences (Douglasville, GA)
    …accounts, hardware, and software access. * Coordinate needed repairs over the phone or through remote communications. * Install and configure applications on ... relevant to the role. * Escalate complex issues to senior IT staff or vendors as needed and assist...Helpdesk or support related technical role. * Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and… more
    Universal Engineering Sciences (07/30/25)
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