- Mass Markets (Savannah, GA)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through… more
- Mass Markets (Savannah, GA)
- …actively to customer concerns, identify needs, and provide accurate solutions + Research internal systems to locate information; collaborate with other teams as ... first-call resolution + Escalate unresolved or complex issues to the appropriate staff or managers + Protect customer confidentiality and handle sensitive data… more
- Mass Markets (Savannah, GA)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through… more
- Mass Markets (Hinesville, GA)
- …Ensure first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... information and personal information. + Escalate customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training… more
- Mass Markets (Hinesville, GA)
- …sales + Build rapport, listen actively, and address customer needs effectively + Research account details and collaborate with internal teams to resolve issues + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Midway, GA)
- …+ Build rapport, understand customer needs, and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (GA)
- …reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Savannah, GA)
- …manner + Resolve customer issues with first-call resolution strategies + Research and coordinate with internal departments to resolve inquiries + Accurately ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Savannah, GA)
- …a fast-paced environment with minimal supervision + Critical thinking, problem solving, research skills and determination Preferred + Audit experience a plus (IRS ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Savannah, GA)
- …Troubleshoot and resolve customer issues, focusing on first-call resolution + Research and retrieve information using internal systems; collaborate with other teams ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more