- Mass Markets (Las Cruces, NM)
- …first call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other ... information and personal information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training… more
- Mass Markets (Las Cruces, NM)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through… more
- Mass Markets (Las Cruces, NM)
- …Ensure first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... information and personal information. + Escalate customer issues to the appropriate staff for resolution as needed. + Attend meetings and training to stay… more
- Mass Markets (Las Cruces, NM)
- …to inquiries while maintaining confidentiality and data privacy standards + Research and resolve complex issues, coordinating with other departments as needed ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (NM)
- …reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Las Cruces, NM)
- …+ Listen actively to understand customer needs and resolve issues + Research systems to locate missing information and collaborate with internal teams + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Las Cruces, NM)
- …services + Upsell and cross-sell to existing customers to maximize value + Research and resolve customer issues using internal systems and team collaboration + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Las Cruces, NM)
- …issues and guide users through processes + Use internal systems to research and resolve service requests + Document customer interactions and claims accurately ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Las Cruces, NM)
- …Troubleshoot and resolve customer issues, focusing on first-call resolution + Research and retrieve information using internal systems; collaborate with other teams ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Las Cruces, NM)
- …manner. + Resolve customer issues efficiently, aiming for first-call resolution. + Research and coordinate with other departments to resolve complex inquiries. + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more