- Mass Markets (TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through… more
- Mass Markets (Killeen, TX)
- …actively to customer concerns, identify needs, and provide accurate solutions + Research internal systems to locate information; collaborate with other teams as ... forfirst-call resolution + Escalate unresolved or complex issues to the appropriate staff or managers + Protect customer confidentiality and handle sensitive data… more
- Mass Markets (Killeen, TX)
- …Ensure first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... information and personal information. + Escalate customer issues to the appropriate staff for resolution as needed. + Attend meetings and training to stay… more
- Mass Markets (Killeen, TX)
- …services + Upsell and cross-sell to existing customers to maximize value + Research and resolve customer issues using internal systems and team collaboration + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Killeen, TX)
- …manner. + Resolve customer issues efficiently, aiming for first-call resolution. + Research and coordinate with other departments to resolve complex inquiries. + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Killeen, TX)
- …+ Deliverfirst-call resolutionthrough problem solving and effective call handling + Research systems and coordinate with other departments to resolve issues when ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Killeen, TX)
- …+ Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; collaborate with other teams ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Killeen, TX)
- …Resolve customer issues on the first call through effective problem-solving. + Research and retrieve information across systems to support customer needs. + ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more