- Intermountain Health (Annapolis, MD)
- …solutions delivery process. + Responsible for planning and managing the daily operations of Tellica systems within the parameters of their departmental operating and ... defined portfolio in alignment with the organization's defined methods and metrics (eg, IT Service Management, Technology Business Management, Agile, other Systems… more
- Cushman & Wakefield (Annapolis, MD)
- …other service lines and client representatives with regard to proper staffing , future projects, and maintaining proper client relationships *Prepare operational ... of the best course of action for projects, processes and overall program operations *Collaborate with facilities, PjM and client RE leadership for alignment and day… more
- Serco (Fort Meade, MD)
- …Are you an Environmental Laboratory Director/Program Manager that can oversee operations while supporting the EPA's Laboratory Services and Applied Science Division ... skills. **In this role, you will:** + Manage daily laboratory and field operations + Supervise scientists using EPA methods + Ensure quality control and technical… more
- Sharecare (Annapolis, MD)
- …important. **Essential Job Functions:** + **Team Supervision** **: Oversee daily operations and performance of customer service representatives.** + Manages, coaches ... throughout the day; ensure the phones have the proper staffing , reporting any trends in call volume to the...Track and report on key performance indicators and service metrics .** + Work closely with Vendor(s) to ensure Service… more
- Choice Hotels (North Bethesda, MD)
- …revenue. As the Collections Manager, you will oversee daily department operations , including staffing , training, performance, and escalations. Strong analytical ... support, and supervision. + Collaborate cross-functionally with Legal, Franchise Operations , Billing, Credit, Revenue Management, and Finance to resolve… more
- Leidos (Camp Springs, MD)
- …spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military ... and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding… more
- Perdue Farms, Inc. (Salisbury, MD)
- …order to improve service delivery quality. Creates and distributes reporting on metrics for Customer Service, tracking, resolution times and problem categories. + ... processes and procedures for effective and efficient improvements for ASC operations and utilize automation software features to assist customer support associates… more
- Prime Therapeutics (Annapolis, MD)
- …that directly, or indirectly impact our client relationships; collaborate with internal operations teams to bring awareness, and ensure Prime's ability, to meet the ... retention of key account + Collaborate across Account Management support and operations teams to establish key performance indicators and reporting dashboards that… more
- Amazon (Frederick, MD)
- …robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create ... and on-call needs. - Recruit and train data technicians to ensure appropriate staffing levels - Host weekly staff meetings - Drive compliance to Amazon performance… more
- Link Solutions Inc (Adelphi, MD)
- …ongoing and new contract requirements and address emerging challenges. + Manage staffing levels, performance metrics , and contract compliance in alignment with ... critical mission needs. Delivering a broad range of Infrastructure Operations , Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.… more