- iCIMS (Austin, TX)
- …on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success ... and related integrations. Acting as both a trusted technical advisor and customer advocate, the TSM drives...or comparable HR systems. + Experience using CRM and customer success tools (Salesforce, Gainsight etc.) +… more
- ADP (El Paso, TX)
- …of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client ... results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales,… more
- Capital One (Austin, TX)
- …information. + Customer Engagement: Act as a trusted technical and security advisor , engaging customer security teams and IT leaders to align on their ... focus on horizontal expertise across various domains. + At least 4 years in customer -facingroles, acting as a trusted advisor to senior security and IT leaders.… more
- Concentrix (Austin, TX)
- …resolution, and empower agents with AI-driven insights and automation. **Responsibilities** + Drive Customer Success : Become a trusted advisor to customers ... Applications and Dynamics 365 Customer Service to deliver on Customer Success Plan outcomes. Guide customers through service transformation journeys,… more
- Cornerstone onDemand (Houston, TX)
- … support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success . **In this role you will ** + **Team ... relay customer feedback for product improvements. + ** Customer Advocacy:** Serve as a trusted advisor ...+ ** Customer Advocacy:** Serve as a trusted advisor and escalation point for enterprise customers, advocating on… more
- Capital One (Plano, TX)
- …in achieving their account growth and purchase volume goals. + Participate in the strategic / tactical planning process with the Customer Growth Sales extended ... Market Leader, Customer Growth - Business Cards & Payments (TX,...for like-minded people who can share our passion for success . Within the Business Cards & Payments organization, our… more
- CBRE (Dallas, TX)
- …portfolio. The successful candidate is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately ... visionary leader * Proven track record in the development & implementation of strategic plans * Significant experience managing customer accounts across North… more
- Microsoft Corporation (Dallas, TX)
- …MCEM lifecycle and stage progression in collaboration with the Specialist Team Unit (STU), Customer Success Unit (CSU). Coaches peers (often as a mentor across a ... and influences large customers to see and adopt the strategic value. Drives customer skilling initiatives and...teams for driving opportunities including Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as… more
- Sabre (Dallas, TX)
- …the strategic connective tissue between product, marketing, sales, and customer success -guiding GTM execution, shaping product narratives, and ensuring that ... work closely with product, growth, brand, sales, and customer success teams, aligning multiple stakeholders around strategic priorities, synthesizing diverse… more
- World Wide Technology (Dallas, TX)
- …Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled ... understanding of industry trends and competitive landscapes, and the ability to articulate strategic value in executive boardroom settings. You will help shape the … more