- Teleperformance USA (FL)
- …the sky is the limit!** **Purpose** **Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and ... **Category :** **Client Operations ** **About TP** **TP is a global, digital...duties and assignments as** **required** **and as assigned by supervisor or other management** + **Ensure all policies and… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple...feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality improvement plans. +… more
- Encore (Orlando, FL)
- **Position Overview** The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations ... role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or… more
- MyFlorida (Miami, FL)
- CALL CENTER SERVICES REPRESENTATIVE OPS -...(application) must be completed in its entirety. + Include supervisor names and phone numbers for all periods of ... . Requisition No: 860850 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933734 Pay Plan: Temp Position Number:… more
- University of Miami (Medley, FL)
- …This role also requires being available to affect the entirety of the team's operations by effectively building call center culture according to our ... Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor , Contact Center to work Remotely. The individual in this position… more
- Ryder System (Tallahassee, FL)
- …organized professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- AECOM (Bradenton, FL)
- …drug screen. **Preferred Qualifications:** + Previous experience working in a call center , customer service, 911 Operator, or dispatching environment ... hours of the STMC and coordinate any signal operational changes through the on- call Signal Operations Engineer. + Performing daily ITS infrastructure checks… more
- Teleperformance USA (North Lauderdale, FL)
- …required to manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must ... by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** + **Knowledge of contact center dynamics and company operations within an ACD environment** + **Flexible… more
- Teleperformance USA (FL)
- …**and assigned by supervisor or manager** **Qualifications** + **Minimum 1 year call center supervisory or training experience in high paced customer focused ... + **Ensure all policies and procedures are adhered to including Security, HR, Operations , etc.** + **Perform other related duties and assignments as** **required**… more
- TEKsystems (Jacksonville, FL)
- …calls, have daily one hour debriefs, and receive extra guidance from your supervisor . You would work your assigned shift during nesting (Mon-Fri) + After nesting, ... with the other expectations of attendance/performance, and conversations with their supervisor . Normal shift after training + The current regular shifts available… more
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