- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO ... analysts, ensure compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full… more
- Mass Markets (Mesilla, NM)
- …originating from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to ... DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality...Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +… more
- Mass Markets (Las Cruces, NM)
- …originating from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to ... This is a management-level position. Prior experience in management, supervisor , or customer service leadership is required. To be...Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +… more
- Mass Markets (Las Cruces, NM)
- …departments such as QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, ... The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal… more
- Genesis Healthcare (NM)
- …Participates in monitoring and auditing activities and investigations, and implementing quality assurance and performance improvement processes, as required. 7. ... includes the recruitment, coaching and development of area medical directors, the assurance of effective quality and utilization management, and the successful… more
- Mass Markets (Mesilla, NM)
- …updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit ... results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure...quality assurance strategies to ensure top-tier service… more
- Mass Markets (Las Cruces, NM)
- …updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality ... call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the… more