- PennyMac (Fort Worth, TX)
- …aspirations of homeownership through the complete mortgage journey. A Typical Day The Claims Supervisor is responsible for providing structure and oversight to ... and the reconciliation and posting of claim proceeds. The Claims Supervisor will : + Manage the...process infrastructure, policies, procedures, and operational routines + Audit functions/ quality assurance of key processes to ensure… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO ... analysts, ensure compliance with client standards, and drive continuous improvement in service quality . To be considered for this role, you must complete a full… more
- Mass Markets (Killeen, TX)
- …originating from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to ... This is a management-level position. Prior experience in management, supervisor , or customer service leadership is required. To be...Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +… more
- Mass Markets (Killeen, TX)
- …departments such as QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, ... The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal… more
- AUI Partners (TX)
- … control measures, and drive continuous improvement initiatives. Develop & Implement AUI's Quality Control/ Quality Assurance Program: Develop and implement a ... assist in the management of mitigating and resolving potential claims . Assist in reviewing Plans do quality ...review of drawings when requested. Monitor and Enforce AUI's Quality Control/ Quality Assurance Program: Coordinate… more
- Baylor Scott & White Health (Austin, TX)
- …and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor . + Performs quality assurance audits. + Orders supplies as ... in a physician's office, clinic, or other area. This role ensures high- quality , patient-centered care. This senior position handles complex tasks and escalations. It… more
- Mass Markets (Killeen, TX)
- …updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit ... results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure...quality assurance strategies to ensure top-tier service… more
- University of Texas Rio Grande Valley (Mcallen, TX)
- …with experience on a one-to-one basis Preferred Experience Coding, auditing or quality assurance review experience. Bilingual (English/Spanish) Equipment Use of ... and regulations and UTRGV policies. To review and analyze medical records, claims , and workflow processes to ensure accuracy, completeness, and compliance with… more
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