- Tufts Medicine (Lowell, MA)
- …other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor , and document via an incident report or work order for required ... verbal and nonverbal de-escalation strategies and approaches. 10. Provide excellent customer service by assisting and interacting with patients, visitors, and other… more
- Dana-Farber Cancer Institute (Boston, MA)
- …Cancer Institute (DFCI) and the Jimmy Fund Clinic (JFC). As the first point of contact , this role is critical to a patient's experience and entry into the DFCI ... of patient care within the JFC. They provide superior customer service to all JFC patients, family members, physicians,...School-affiliated hospitals. + Serves as the first point of contact and liaison for established patient calls including VNA… more
- State of Massachusetts (Haverhill, MA)
- …Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center . Our urban campus in Lawrence ... square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center . Both campuses are a short drive to Boston and to the beaches… more
- HD Supply (Boston, MA)
- …of Transportation regulations and internal policies and procedures. + Maintains routine contact with the distribution center to receive instructions on delivery ... records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation… more
- Beth Israel Lahey Health (Westwood, MA)
- …with drug manufacturers, PBMs and dispensing pharmacies. 6. Provides exceptional customer service to internal and external customers; resolves any patient requests ... timely and accurate manner; escalates complaints accordingly; maintains frequent phone contact with patient, provider and pharmacy staff; and clarifies prescription… more
- Omni Hotels (Boston, MA)
- …The property features seven outlets for drinking and dining, a signature spa, fitness center , and rooftop pool. It boasts more than 100,000 square feet of meeting ... Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four...requests. + Check for group reservation errors - and contact caller of the reservation or group contact… more
- CareWell Urgent Care (Cambridge, MA)
- …billing supervisor monthly) + Report any problems or concerns to the center manager and billing supervisor + Adhere to professional expectations and ... a fast-paced environment. Registration is the first point of contact with our patients and our goal is to...High school diploma or equivalent + 1-3 years of customer service experience in a medical practice or retail… more
- Beth Israel Lahey Health (Boston, MA)
- …and/or unpredictable situations. Work progress is monitored by supervisor /manager. **Written Communications:** Ability to communicate clearly and effectively ... comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** Ability to… more
- Beth Israel Lahey Health (Boston, MA)
- …appointments, and answering the main phone line. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent ... customer service through clear communication. As the Heart Transplant...for an experienced administrator to assist in physician referral contact , scheduling patient evaluations, and supporting transplant nurses and… more
- Beth Israel Lahey Health (Westwood, MA)
- …Shared Services Pharmacy Technician will assist the overall operation of the call center and data entry teams for the BILH outpatient pharmacy network. **Job ... information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address… more