- Dana-Farber Cancer Institute (Boston, MA)
- …patient Escorts and/or wheelchairs ** Patient Experience:** + Delivers outstanding customer service to internal and external customers + Timely and ... Under the direction of the Manager and Supervisor of Imaging Support Services, this mission critical...of internal and external customers + Ability to deescalate patient grievances, maintain customer service … more
- Dana-Farber Cancer Institute (Boston, MA)
- …of computer applications, including Microsoft Office and Microsoft Outlook + Strong customer service skills and the ability to interact professionally with ... under the direction of the Breast Imaging Manager & Supervisor and Breast Imaging Clinical Director, the Quality Control...leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of… more
- Intermountain Health (Boston, MA)
- …helps successfully manage the comprehensive care of patients. This position provides customer service , proactive outreach to patients, and administrative support ... between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of… more
- Fresenius Medical Center (Waltham, MA)
- PURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following ... call center and the provision of the highest quality customer service to patients and other customers...locations and physicians' practices required. SUPERVISION: + Call Center Supervisor + Patient Services Representatives. EDUCATION: +… more
- Beth Israel Lahey Health (Milton, MA)
- …required and insures patient comfort and modesty at all times. 11. Performs patient centered customer service and ensures the following standards are met ... the established departmental protocol and modifies as needed by patient variability; queries each patient or reviews...patient complaints professionally and directs them to a supervisor if unable to resolve. Ensures HIPAA compliance at… more
- Dana-Farber Cancer Institute (Newton, MA)
- …provides an effective and well-run screening process. This position combines high-level customer service with frontline security awareness, serving as the first ... absences. + Trains, mentors, and supports Security Ambassadors in delivering high-quality customer service and upholding safety protocols. + Monitors screening… more
- Beth Israel Lahey Health (Milton, MA)
- …further monitoring and/or other patient focused solutions when necessary. Performs patient centered customer service and ensures the following standards ... films for correct positioning and overall film quality. Provides service and care to patients of all ages and...patient complaints professionally and directs them to a supervisor or Director if unable to resolve. Ensures HIPAA… more
- Beth Israel Lahey Health (Burlington, MA)
- …and exceeding the needs of our customers and consistently adheres to Customer Service standards. 8. Participate in departmental and/or interdepartmental quality ... and other coding needs for ICD-9, ICD-10. Works directly with the Billing Supervisor and Coding Manager to resolve complex issues and denials through independent… more
- Baystate Health (Springfield, MA)
- …regulations. Performs other duties as assigned. **Requirements** **1)** Demonstrates excellent customer service through positive patient experience; promotes ... retirement company match & annual company contribution increase based on years of service . + Free money coach advice from a certified professional + Wellbeing… more
- Baystate Health (Springfield, MA)
- …the Practice Supervisor , Practice Manager, and other members of the Service Line/Department leadership team. The Ambulatory Billing Specialist acts as a liaison ... uses service excellence behaviors as evidenced by no reasonable patient complaints received from patients, families, and/or providers. Identifies and respects… more