• Customer Service Associate IV (Mandarin Speaking)

    CGI Technologies and Solutions, Inc. (New York, NY)
    …Description:** CGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV to join our team. The ideal candidates should ... direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the… more
    CGI Technologies and Solutions, Inc. (10/22/25)
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  • Escrow Product Specialist-3

    Citigroup (New York, NY)
    …**Transaction Management:** Structure, negotiate, and execute complex escrow and paying agent agreements, collaborating with internal legal counsel to minimize risk ... contact for client inquiries, providing timely and accurate resolutions. + **Sales Support :** Participate in sales calls and client presentations to promote Escrow … more
    Citigroup (10/31/25)
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  • Lead Data Scientist - AI-Human Interaction

    Humana (Albany, NY)
    …product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** + ... + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent behaviors + Partner with UX, engineering, and safety teams to embed… more
    Humana (10/03/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …resolution. + Ongoing participation in meetings, training, and skill development to support career path and individual development plans. + Is knowledgeable and ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...resolving complex & escalated issues. + Provide mentoring and support to new hires and peer group. + Assist… more
    Excellus BlueCross BlueShield (11/18/25)
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  • Client Experience Specialist - Eastern time US…

    Anywhere Real Estate (Rochester, NY)
    …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... reliable and skillful hands. **This position is 100% remote and will support various markets. The ideal candidate will have Florida transaction experience.**… more
    Anywhere Real Estate (11/14/25)
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  • Software Development Engineer II, Sponsored…

    Amazon (New York, NY)
    …In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents ... on building resilient, observable, and maintainable systems that accelerate innovation in agent -based AI. Key job responsibilities - Implement core services and APIs… more
    Amazon (11/14/25)
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  • Senior Manager, Operations Servicing Strategy…

    Capital One (New York, NY)
    …of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate and influence multiple groups and ... partners in developing strategic capabilities and executing sustainable customer and agent experiences. You will educate and gain buy-in from key stakeholders… more
    Capital One (11/06/25)
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  • Data Science Lead - Generative AI (Gen AI)…

    JPMorgan Chase (New York, NY)
    …Chase Business Banking. + Design, implement, and optimize agentic AI architectures to support advanced Gen AI use-cases. + Define and implement robust metrics to ... evaluate AI agent performance (eg, accuracy, efficiency). + Analyze ...retirement savings plan, backup childcare, tuition reimbursement, mental health support , financial coaching and more. Additional details about total… more
    JPMorgan Chase (11/02/25)
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  • Head of AI Engineering - Agentic AI

    Guardian Life (New York, NY)
    …initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: Seasoned in guiding and ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...US **Our promise:** + At Guardian, you'll have the support and flexibility to achieve your professional and personal… more
    Guardian Life (09/23/25)
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  • Manager, Creator Success Operations

    Google (New York, NY)
    …+ 8 years of experience in operations, customer care, product support , management consulting, or corporate strategy roles. + Experience influencing stakeholders ... qualifications:** + Experience in operationalizing AI capabilities within a support environment, including deployment, maintenance, and data governance. + Ability… more
    Google (11/22/25)
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