- The Walt Disney Company (San Antonio, TX)
- …vendor to ensure the ongoing maintenance and stability of the platform. + Support the efficient utilization of data collection and export tools integrated with the ... including ODBC, Salesforce, FTP, and other integration methods. + Support the generation of advanced reports from the WFM...from the WFM platform. These reports provide insights into agent performance, service levels, and adherence. + Work closely… more
- World Insurance Associates, LLC. (San Antonio, TX)
- …in executing growth and profit initiatives by providing exemplary support services and developing/maintaining positive business relationships with retailers, ... requests to bind coverage, requesting supporting documents from retail agent and/or carrier, preparing invoices, requesting inspections, and corresponding with… more
- Capital One (Plano, TX)
- …services are prohibited and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must be at least 5Mbps, ... stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more
- ServiceNow, Inc. (Austin, TX)
- …this role:** + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, ... developers to ensure that Now Assist and platform functionality is designed to support the overall project. + Ensuring that best practices in implementation AI… more
- S&P Global (Dallas, TX)
- …for an analytical and detail-oriented individual to handle data maintenance, support , training, reporting, and business analysis activities for clients' Structured ... offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. The candidate must be a self-starter, adapt to dynamics of the… more
- Merck (Austin, TX)
- …lifecycle. This is a hands-on leadership role for a technical change agent with broad global experience in asset management, maintenance, reliability and systems ... of ISO 55000-aligned practices and company standards. + Serve as a change agent for Reliability Excellence (Rx) work streams within the Global Reliability Program;… more
- Realtor (Austin, TX)
- …and drive technical decisions for complex features in the consumer and agent facing experiences + Collaborate across functional teams to solve business problems, ... to release; rapidly prototyping, experimenting and delivering solutions that scale to support millions of users + Connect business and consumer problems to proposed… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- USG Insurance Services, Inc. (Arlington, TX)
- …Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network ... necessity for staying relevant in the marketplace. Our in-house IT development and support teams, located in Canonsburg, PA, expertly oversee and manage both our… more
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