- Coinbase (Austin, TX)
- …is on a mission to provide the most trusted and value-added customer support in crypto. We eliminate pain points, empower customers via self-service, and optimize ... support interactions to deliver an effortless experience. The CX...Proven track record of building executive-level reporting that ties agent performance to business outcomes like CSAT, sentiment, and… more
- Capital One (Austin, TX)
- …services are prohibited and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must be at least 5Mbps, ... stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more
- Houston Methodist (Katy, TX)
- …performance insights, workflow updates, and team alignment priorities. Provides call support in limited capacity to maintain service levels during escalations or ... root cause analysis and recommending corrective actions to management. Resolves frontline agent escalations and determines need for further triage to leadership. +… more
- CBRE (Austin, TX)
- …and disposition of surplus space through subleasing. + Act as landlord/seller agent and tenant/buyer agent for high-profile clients. Review business terms ... + Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals. + Apply advanced knowledge to seek and… more
- Rubrik (Austin, TX)
- …+ Demonstrated experience planning and executing field marketing programs in support of healthcare accounts, with an understanding of healthcare buyer personas, ... high level of awareness, excitement and adoption of marketing programs + Support all corporate initiatives, give actionable feedback, share best practices and serve… more
- Rubrik (Austin, TX)
- …and internal staff in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market. + Assists in the analysis, ... Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources,… more
- Baylor Scott & White Health (Dallas, TX)
- …and operational excellence across voice and contact center platforms that support mission-critical clinical and operational workflows. The position combines deep ... skills-based routing + Speech-to-text, sentiment analysis, and interaction analytics + Agent assist and real-time guidance + Define coexistence, migration, and… more
- Zoom (Austin, TX)
- …chat agents for strategic customers. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve ... + Developing and deploy custom full-stack Python/JS to connect the agent 's decision-making with customer back-end systems (CRM, ERP, knowledge bases) as… more
- CBRE (Austin, TX)
- …acquisitions, and disposition of surplus space through subleasing. *Act as landlord/seller agent and tenant/buyer agent for high-profile clients. Review business ... accounts. *Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals. *Apply advanced knowledge to seek and… more
- Teleperformance USA (Brownsville, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **implementation** **and improvement of contact center day-to-day operations for inbound technical support and customer service support . ** **This position is… more
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