- Mass Markets (Wichita, KS)
- …is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the ... importance of balance and support , which is why we offer a variety of...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Cardinal Health (Topeka, KS)
- …and providing resolutions in a high-volume call center. The Representative II , Customer Service Operations processes orders for distribution centers and other ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions,… more
- Carrington (Topeka, KS)
- …our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and strategies ... reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create...to create a high performance driven dialer system, providing support and feedback to achieve business goals. Perform all… more
- Mass Markets (Wichita, KS)
- …team and become a trusted resource for clients seeking expert tax advice and support . In this role, you'll provide clear, accurate, and personalized guidance on a ... POSITION RESPONSIBILITIES Key Responsibilities: + Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms. + Translate… more
- Cardinal Health (Topeka, KS)
- …the day to address customer concerns. + Consults with the Supervisor and leverages Agent Support Line to resolve our customers' concerns, aiming at a first-call ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …in compliance with processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow + Adaptable to ... Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service. + Provides… more
- Mass Markets (KS)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (KS)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Wichita, KS)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more