- Kyndryl (Austin, TX)
- …care, STAR ratings, and cost containment. + Embed intelligent workflows into real-time call flows to support care gap closure and faster resolution. + ... sustained growth and profitability, managing margin expectations and backlog growth + Support the identification, pursuit and conversion of a pipeline of business… more
- TEKsystems (Houston, TX)
- …Customer service, Help desk support , Support , Customer support Top Skills Details microsoft, call center,manufacturing industry,spanish Additional Skills ... sales orders, issue resolution, and overall customer service and support . * Provides product pricing and shipping by consulting...duties as required. Skills microsoft, call center, manufacturing industry, spanish,… more
- Mass Markets (Killeen, TX)
- …to the success of a globally expanding, industry-leading organization. We're hiring entry-level Call Center Representatives to support a variety of inbound and ... business services companies in the USA, with a strong call center footprint and operations that extend across multiple...role, you handle inbound and outbound calls, helping to support customer service, technical support , and customer… more
- Robert Half Technology (Houston, TX)
- …strategies Implementation & Configuration -Configure VOIP endpoints, SIP trunks, and call routing policies - Support deployment of IP-enabled devices and ... met Testing & Troubleshooting -Conduct pre- and post-migration testing to validate call quality and functionality -Resolve issues related to latency, jitter, dropped… more
- Scotiabank (Dallas, TX)
- …via telephone, email, ticket assignment or walk-up requests. * Resolve 80% of technical support issues on the first call . Assign to proper resolver teams if ... The Information Technology department is building an improved tech support and onboarding team to manage growth. If you...to manage growth. If you are a Windows desktop support specialist who consistently keeps multiple streams running and… more
- Republic Finance, LLC (Plano, TX)
- …management within the Okta administrator portal. + Participate in scheduled on- call rotations, ensuring support availability during evenings and weekends. ... seeking a diligent and customer-focused Service Desk Associate to join our IT support team. This role involves handling IT support requests, managing hardware… more
- Valero (Amarillo, TX)
- …customer support , store systems and equipment issues. Provides first call resolution for these issues whenever possible. * Troubleshoots, documents, escalates, ... results for our company, the energy industry and our community. As a*Technical Support Associate*, you will provide first level response, support , and resolution… more
- Aerotek (Temple, TX)
- …document Standard Operating Procedures (SOPs) for troubleshooting and maintenance. + Maintain on- call availability to support 24/7 operations and ensure facility ... at 6:00 AM or 7:00 AM for 8-10 hours. + On- call availability required to support 24/7 operations. + Facility is quiet, clean, and climate-controlled with… more
- Fannie Mae (Plano, TX)
- …analytics tools and processes to enhance data accessibility and usability. * Support contact center operations by analyzing call volume forecasts, agent ... your career and help people find a place to call home. Job Description As a key member of...the Quality Intelligence & Employee Optimization team, you will support strategic workforce planning and operational excellence by collecting,… more
- UTMB Health (Webster, TX)
- …software applications for making appointments . Utilizes critical thinking to determine call priority to support nursing intervention . Enhances customer ... . Provides high level customer service skills for 24/7, 365 days a year Call Center. . Answers high volume of calls while multi-tasking with available resources to… more