- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams....metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads… more
- Mass Markets (TX)
- …team. This role is crucial in ensuring optimal staffing levels and efficient call handling within our contact center. The ideal candidate will be responsible for ... monitoring real-time call volumes, managing agent availability, analyzing performance data, and...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Datavant (Austin, TX)
- …and life experiences to realize our bold vision for healthcare. This is a Remote role ( Call Center) * Full-Time: Monday - Friday 8 am - 4:30 pm CST (9am-5:30 pm EST) ... * Comfortable working in a high-volume production environment. * Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status * Documenting information in multiple platforms using two… more
- TEKsystems (Coppell, TX)
- …troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing ... tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active Directory Working knowledge of Domain hierarchy… more
- Kimpton Hotels & Restaurants (Dallas, TX)
- …time. + Present guest check for signature; guest is thanked by name and asked to call when they would like the service removed. The guest check is turned into room ... service cashier afterwards. + Maintain work stations that are cleaned, stocked and organized. + Fill and clean salt and pepper shakers, clean spills, broken glass and debris promptly after incidents. + Pick up trays en route back to station and during slow… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …Full Time **Position Description:** CGI is seeking experienced Program Managers to support our client organization in the merger and integration of large telco ... operations. This role will drive program delivery across retail, digital, call center, and customer migration workstreams, with a strong focus on execution,… more
- Mass Markets (Killeen, TX)
- …partner in the industry. We are hiring customer service representatives to support inbound and outbound customer service projects for Financial Services clients. We ... of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You...and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call… more
- Mass Markets (Dallas, TX)
- …SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for ... commercial and public sector support positions. In this role, you will handle inbound...and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call… more
- Texas A&M University System (College Station, TX)
- …multi-task and work cooperatively with others Other Requirements or Factors: + Emergency on- call and back-up support may be required and includes receiving after ... staff, clinicians, interns, residents, and students for clinical services. + Provide on- call and backup emergency services, as needed. + Performs diagnostic surgical… more
- Fresenius Medical Center (Plano, TX)
- …SCOPE: Supervises the daily operations and activities of the PAS/Customer Service Call Center. Provides direction, guidance, subject matter expertise, training and ... support to the PAS/Customer Service staff. Monitors the efficiency and efficacy of the call center ensuring that all patients and other customers seeking… more