- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working ... vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams....metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads… more
- Humana (Albany, NY)
- …over the phone and energized by a fast-paced virtual position? Humana's Care Management Support Assistants perform their role in a call center environment that ... and questionnaires with members to identify health risks and support our clinical Care Management team in addressing them...speed of change in healthcare. Training and Schedule + Call center hours of operation are Monday-Friday between 8:00… more
- Bassett Healthcare (Cooperstown, NY)
- …health and enjoy the best quality of life possible. What you'll do The Patient Support Services Associate is the "Face of Bassett" to patients and visitors. It is ... be the foundation of this position. The Patient Services Support Associate is under the supervision of Patient ...in other duties as assigned by Bed Management and Call Center colleagues. This position is responsible for assisting… more
- Bob's Discount Furniture (Nesconset, NY)
- …core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, ... company 's scheduling guidelines and Dress Code Policy. + Support all company initiatives as directed by...skills. + Interpersonal and human relations skills. + Global call center experience. + Proven analytical and problem-solving skills.… more
- Arrow Financial Corporation (Glens Falls, NY)
- …with Information Technology Management team to accomplish department, division, and Company goals. Responsibilities > Provide user support , ensuring familiarity ... relationships with vendors, ensuring access to quality products/services. > Oversee IT Support operations, including call center management and ticket system… more
- Wegmans (Rochester, NY)
- …goals and team averages for number of calls per hour and talk time per call + Able to multi-task and complete work efficiently and effectively + Comply with all ... 1 or more years of pharmacy technician experience + Call center experience + Medical or insurance experience +...educational goals 6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness Our employees… more
- Microsoft Corporation (New York, NY)
- …or human-centered. CE&S is responsible for all up services across the company , including consulting, customer success, and support across Microsoft's portfolio ... services, ignited by our people and culture. We drive cross- company alignment and execution, ensuring that we consistently exceed...for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for… more
- NASCO (Albany, NY)
- **Overview** Under general supervision, the Plan Advocate Support (PAS) role provides Level II support to users of the NASCO system. The PAS handles less complex ... NPA I, NPA II, and Level III (NASCO Technical) support so they are able to research and resolve...of quality time management skills. + Work and close call tickets with completed, detailed information associated with the… more
- Philips (Latham, NY)
- As a Multi-vendor National Support Specialist (Siemens, RAD/RF) to provide on-site and phone support to the field service organization, as required, to resolve ... introduction, transfer of knowledge, assigned service escalations, and remote support . **Your role:** + Ensures Field Service Engineers (FSEs)...available 24/7 via phone or pager when scheduled on call . **You're the right fit if:** + You have… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- ** Support Associate III** **Category:** Administration **Main location:** United States, New York, New York **Position ID:** J0724-1802 **Employment Type:** Full ... Time **Position Description:** CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should… more