- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- … Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Banc of California (Santa Ana, CA)
- …the client experience. + Experience with workforce management, scheduling and call monitoring preferred . + Intermediate/Advanced working knowledge of Microsoft ... supporting organizations that provide financial literacy and job training, small business support , affordable housing, and more. At Banc of California, our success… more
- Carrington (Anaheim, CA)
- …English/Spanish. + High school diploma or equivalent work experience. + Customer service/ call center experience preferred , but not required. + Banking, ... handles the least complex inbound calls; escalates more complex call as appropriate. The target pay for this position...Mortgage/Loan Servicing industry experience preferred , but not required. **Our Company:** Carrington Mortgage Services… more
- LA Care Health Plan (Los Angeles, CA)
- …procedures, follow-up on member inquiries, CSC Representative shadowing etc.), acting as back-up support to Call Center Leads. This position handles inbound and ... Preferred : Managed care or health plan experience. Previous Automatic Call Distribution (ACD) experience preferred . Skills Required: Knowledge of medical… more
- Novo Nordisk (Long Beach, CA)
- …Maintains required activity records/reports, including timely and accurate transmission of call data + Understand the scientific and clinical underpinnings of brand ... strategies and the implications and importance of generating advocacy and support for them + Demonstrates professionalism and a customer-focused approach with… more
- Cedars-Sinai (Los Angeles, CA)
- …exceptional customer service provided, manages staff schedules to ensure staffing levels support call volume, and identifies training opportunities for staff. + ... for assigned areas, in order to meet the needs of all customers and support Medical Center philosophies. The Supervisor serves as liaison with medical staff and… more
- UCLA Health (Los Angeles, CA)
- …fielding operational requests. In this role, you will: + lead the escalation support for PCCE, and will provide recommendations and initiate the necessary corrective ... diagnostics and technical resolution on network issues, cover second to third tier support with a focus on Cisco PCCE and VOIP technologies + ensure integration… more
- Marathon Petroleum Corporation (Martinez, CA)
- …support of TAR twice a year. (TAR bonus is available to people who support TAR by working additional hours.) Preferred Qualifications + A valid driver's ... schedules for the position are 9/80, 5/40 or 4/1, on- call rotation required one full week to include the...full week to include the weekend a month and support of TAR twice a year. (TAR bonus is… more
- YAI (Santa Maria, CA)
- …rotating basis with other program leadership and provides coverage participating in 24/7 on- call crisis support , if needed. + Completes and maintains all ... frequency of visits and coordination with Coordinator based on level of support needed, activity level and/or project scope (eg tier). + Assists Therapeutic… more
- Hyundai Autoever America (Costa Mesa, CA)
- …preferred + 5+ years of experience as supervisor for customer service, technical support or call center operations. + Good understanding of ticketing system ... are seeking a Customer Operation Supervisor II to oversee call center operations and ensure technical service-related levels are...Functions: Customer Service (50%) + Track and monitor all support cases to ensure timely resolution and follow up.… more