- Orlando Utilities Commission (Orlando, FL)
- …Outage Management System (OMS), OUC's prepaid program, and third-party contact center support , ensuring seamless and unified service delivery. OUC's mission is to ... university; + Minimum of seven (7) years of experience in a customer call center operations environment or direct customer service, handling higher order requests… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- … Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Florida Atlantic University (Boca Raton, FL)
- …member for the College of Medicine IT department. + Provides first and second-tier support to the FAU College of Medicine computer user community with all supported ... wireless configuration of student, staff, and faculty devices, account management support , Office365 support , password resets, assigning users to network… more
- University of Miami (Miami, FL)
- …2 coordinates and manages cadaver donors for organ procurement with on- call responsibilities. In addition, the Donor Management Coordinator 2 directs clinical ... support of potential organ donors and educates and provides...criteria, they can be evaluated for organ donation. + On- call duties for Donor Management Coordinators are on a… more
- Evolent (Tallahassee, FL)
- …best practices to recommend innovative solutions that enhance the customer service experience. * On- Call Support : Provide periodic on- call support to ... performance, reliability, and functionality of contact center systems. **Essential Functions** * Support and Maintenance: Manage and provide ongoing support for… more
- AON (FL)
- …in the benefit enrollment cases which have been assigned + Ability to support the communication and enrollment of core and voluntary employee benefits in a ... call center environment + Be polite and courteous to...work from home, any location within the United States Preferred Experience: + 1 + years of experience in… more
- Florida Atlantic University (Boca Raton, FL)
- …part in supporting our mission through academic planning, program oversight, and direct support of the growing Online MSW Program. The ideal candidate enjoys staying ... align with CSWE's Educational Policy and Accreditation Standards (EPAS). + Support curriculum development and improvement for online formats. + Track enrollment… more
- Florida Atlantic University (Boca Raton, FL)
- …making FAU a place where collaboration flourishes. Summary of Responsibilities: Administrative Support + Assists the Assistant Dean of Student Affairs with the ... in a professional manner. + Creates and updates surveys as necessary to support Office of Student Affairs programming. + Collects and assists in analyzing survey… more
- Molina Healthcare (FL)
- …complex formulas. + Provide analytical input related to trends within plans associate to call handle time and call volume, used to continuously improve forecasts ... plan and works closely with leadership to ensure staffing is adequate to support compliance regulations + Identifies gaps in coverage, and proposes new shifts or… more
- Florida Atlantic University (Boca Raton, FL)
- …and procedures for students. + Provide academic, professional, and student wellness support services for students. + Lead career and professional advising and ... provide coaching training sessions to faculty and staff to enhance student support services. + Develop and lead professional identity formation activities for… more