- City of New York (New York, NY)
- …Innovation (OTI) to maintain and update the system as required. - Monitoring the User Support egain reporting call metrics and apply analysis to optimize call ... Agency-Office of Payroll Administration (FISA-OPA) is recruiting for a Director of User Support to manage the FISA-OPA User Support Center, which includes both… more
- TD Bank (Brooklyn, NY)
- …for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their ... (1) building trust with educational content & tools, (2) providing consultative support , and (3) advocating with proactive insights & recommendations + Utilizes TD's… more
- University of Rochester (Brighton, NY)
- …Or equivalent combination of education and experience + Previous Service Desk or Call Center Experience preferred + Experience working with eRecord preferred ... **Responsibilities:** GENERAL PURPOSE Provides first- and second-level troubleshooting and support for a variety of services, including but not limited… more
- University of Rochester (Rochester, NY)
- …of the individual, and internal equity considerations._ **Responsibilities:** The Physician Support Specialist provides support to the Heart Failure Department. ... and courteous manner. Gather pertinent medical information at the time of call from patient, referring physician and/or other health care professionals. Evaluate… more
- Stony Brook University (Stony Brook, NY)
- Business Support Assistant - Includes Weekend Hours - Hospitalist Program **Position Summary** At Stony Brook Medicine, the **Business Support Assistant** ... to complete all assignments within the expected timeframe **Duties of the Business Support Assistant may include the following but are not limited to:** + Reviews… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …handling, faxing, organizing, or otherwise distributing paperwork + Responsible for providing support to Call Center Representatives who are not working ... assigned tasks. **Job Summary:** Perform various clerical and administrative support duties throughout Specialty Pharmacy **.** **Responsibilities** + Perform… more
- Microsoft Corporation (New York, NY)
- …all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help ... for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for...100% from home. This role is required to be on- call during shifts which will include nights and weekends.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports ... Apple, business and third-party applications + Participate in on call after-hours and weekend support as needed...in Information Technology, Computer Science or a related field preferred . + 2-5 years of experience in information technology,… more
- Verint Systems, Inc. (Albany, NY)
- …in the interest of customer satisfaction; may be required to participate in on- call rotations consistent with Support 's on- call practice + Successful ... Learn more at www.verint.com . **Overview of Job Function:** The Product Support Specialist is passionate about fixing problems and providing above and beyond… more
- City of New York (New York, NY)
- …Linux Server Management: Manage and support Agency Linux servers and appliances. On- Call Support : Provide weekend on- call support as required. ... support for computer and network problems beyond the knowledge of technical support staff/technicians. PREFERRED SKILLS: - 4+ years of VMware experience;… more