- Fannie Mae (Plano, TX)
- …space for in-person work if desired. At times, while business need may call for on-site collaboration, which means proximity within a reasonable commute to your ... designated office location is preferred unless job is noted as open to remote. Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering… more
- Mass Markets (Killeen, TX)
- … call center operations management is required, and customer service, technical support , or back-office experience is preferred . This is a full-time, local, ... activity and development of 15-20 agents within a complex call center environment. The supervisor is responsible for ensuring...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Carrington (Plano, TX)
- …need:** + High school diploma or equivalent work experience. + Customer service/ call center experience preferred , but not required. + Banking, Mortgage/Loan ... family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly… more
- Molina Healthcare (Austin, TX)
- …performance in each discipline within transparent set of key metrics and targets * Support compliance regulations * Forecast call volume by queues based on the ... data model. Populate call volumes into the WFM tool (IEX Preferred...plan remediation * Works closely with scheduling team to support volume forecast with staffing requirements including any additional… more
- Mass Markets (Killeen, TX)
- …partner in the industry. We are hiring customer service representatives to support inbound and outbound customer service projects for Financial Services clients. We ... of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You...and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call… more
- Austin Energy (Austin, TX)
- …understand performance and to ensure success in process improvements. + Provides Tier III support and is part of the on- call rotation. Occasional travel may be ... Category Professional Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: + Experience with...ensure success in process improvements. + Provides Tier III support and is part of the on- call … more
- Mass Markets (Dallas, TX)
- …PUBLIC SECTOR CLIENTS We are looking for customer service agents to support inbound customer service, help desk, and back-office processing representatives for ... commercial and public sector support positions. In this role, you will handle inbound...and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call… more
- Cardinal Health (Austin, TX)
- …equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ... industry preferred + Root cause analysis experience preferred + Familiarity with call -center phone systems...offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision… more
- Houston Methodist (Katy, TX)
- …scheduling, administering skilling strategies, and overseeing intraday processes to support business goals. This position identifies trends and provides data-driven ... accurate reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time workforce management… more
- Houston Methodist (Houston, TX)
- …in supported computer systems and business processes which include troubleshooting and on- call support + Demonstrates advanced project management skills, such as ... for work output. + Performs accurate build, testing and support for key applications. Participates in on call...degree in business or pharmacy administration (ie MBA, MS) preferred **WORK EXPERIENCE** + Four years of hospital pharmacy… more