- GitHub (CA)
- … team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build ... and deploy solutions to simplify the Customer Support Troubleshooting process and help our Engineering and Product Teams remove the root causes of Customer … more
- NVIDIA (Santa Clara, CA)
- …Ways to stand out from the crowd: + Background as a developer and/or support escalation team member for large enterprise/service provider customers at a company ... or related field + 8+ years system software development and hardware support experience, ideally with some of that time customer-facing + Strong computer… more
- ManpowerGroup (San Francisco, CA)
- …up to $45 per hour** **Shift: Day** **What's the Job?** + Provide L2 Site Support and escalation support for computer hardware, software, and cloud ... client, a leading digital healthcare company, is seeking an IT Support Analyst to join their team. As an IT Support Analyst, you will be part of the IT Service… more
- Ford Motor Company (Long Beach, CA)
- …documentation, including best practices, troubleshooting guides, and training materials for the support team. + **Issue Escalation ** : Act as the primary ... world. We are looking for a customer-centric, technical, and hands-on **Mobile Application Support Manager** . The **Mobile Application Support Manager** plays a… more
- Amazon (San Francisco, CA)
- …issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of ... together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing...practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff,… more
- Bentley Systems (CA)
- …as required, at an appropriate cadence determined by the account strategy. Attend and support escalation calls, where appropriate and required by Escalation ... looking for a Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts. As a Technical Account Manager (TAM), you will… more
- Intuit (Mountain View, CA)
- …to provide insights on performance and the agent perspective. + Provide critical escalation support for OOP, BBB and Executive escalations. Work directly with ... Group (GBSG) as a Tier 2 Senior Service & Support Specialist for the Intuit Enterprise Suite (IES) team....leadership of a team as well as delivering technical support to frontline agents. In this role, you will… more
- Marriott (Los Angeles, CA)
- …Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support . * Ensuring client Technology needs are met * Assist ... key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations,… more
- Amazon (San Diego, CA)
- …sellers - Conducting "get to know you" outreach calls with sellers - Providing escalation support for sellers - Analyzing selling partner trends and data - ... to internal teams (Invent and Simplify). - Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus… more
- Google (Los Angeles, CA)
- …(eg, launch or capacity planning, product release management), technical support , escalation management, or IT consulting. **Preferred qualifications:** ... and technical needs. + Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability Engineers to ensure customer success, and work… more