- Amazon (San Francisco, CA)
- …issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- NTT America, Inc. (San Diego, CA)
- …domains (ERP / COTS / Custom Apps) + Be single point of contact for support and escalation point for all applications + Regularly interact with customer group ... adaptable, and forward-thinking organization, apply now. We are currently seeking a **ERP Support and Compliance Manager - Hybrid/Onsite** to join our team in **San… more
- MongoDB (Palo Alto, CA)
- …non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support + Remain the escalation point when the issue has executive ... This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch ("white-glove") technology support for our most senior… more
- Rubrik (Palo Alto, CA)
- …Marketing, Engineering, PM, and IT to improve overall customer satisfaction. + Engage Support , escalation , and Engineering teams as needed to ensure an optimal ... **About The** **Team:** Rubrik's Global Customer Support and Success Organization is a team of...and verbal communication skills. + Has proven experience with Escalation management, Proactive account management skills at the global… more
- Oracle (Sacramento, CA)
- …RESPONSIBILITIES: NOC Operations - Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root ... availability and performance . Deliver premier customer service . Provide comprehensive support to our Engineering and other Operational and technical teams These… more
- Oracle (Sacramento, CA)
- …+ Architect system demands and requirements into technical solutions ** Support & Escalation ** + Provide escalation support for network incidents and ... Management** + Design, configure, and manage firewall infrastructure to support highly available, scalable network environments + Oversee end-to-end lifecycle… more
- Oracle (Sacramento, CA)
- …Manage technical/vendor relationships, oversee SLAs and contract performance, and coordinate support escalation and lifecycle services. + Lead training, ... partners to ensure that access control systems reliably and efficiently support evolving business growth, regulatory requirements, and risk management obligations.… more
- Unilever (El Segundo, CA)
- … video conferencing systems (Zoom, Logitech) + Provide advanced troubleshooting and escalation support for complex technical issues **User Account Management** + ... IV for extraordinary hydration. **About the role:** The IT Support Technician II serves as the primary point of...as the primary point of contact for all technology-related support requests across the organization. This role requires strong… more
- Intuit (Sacramento, CA)
- …tool or system updates and provide structured feedback to project teams. + Provide escalation support for Out of Policy (OOP), BBB, and Executive-level cases, ... Group (GBSG) as a **Tier 2 Senior Service & Support Specialist** **for the** **Intuit Enterprise Suite (IES)** **team.**...take on the most nuanced technical challenges, providing advanced support to both internal teams and customers. You will… more
- Cognizant (Sacramento, CA)
- …with advocates, team leads, and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation teams ... look forward to reviewing your application! Modern Solutions and Support (MSS) organization is looking for a customer obsessed,...to be able to complete full postmortem of an escalation . This requires engagement with various internal teams to… more