- IBM (San Francisco, CA)
- …to executive audiences, including C-level, VPs, and Directors. * Continuously improve support and escalation processes based on trend analysis and client ... in the global escalation on-call rotation and ensure smooth transitions across support regions. This job can be performed from anywhere in the US **Required… more
- Amazon (San Francisco, CA)
- …all together to the cloud. We are seeking a highly skilled Wi-Fi / RF Escalation Support Engineer to join our Customer Experience (CX) Engineering team. This ... an ESE you will : Serve as the principal escalation point for Wi-Fi and RF issues, including roaming...or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit… more
- GitHub (CA)
- … team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build ... and deploy solutions to simplify the Customer Support Troubleshooting process and help our Engineering and Product Teams remove the root causes of Customer … more
- NVIDIA (Santa Clara, CA)
- …Ways to stand out from the crowd: + Background as a developer and/or support escalation team member for large enterprise/service provider customers at a company ... or related field + 8+ years system software development and hardware support experience, ideally with some of that time customer-facing + Strong computer… more
- ManpowerGroup (San Francisco, CA)
- …up to $32 per hour** **Shift: Day** **What's the Job?** + Provide L2 Site Support and escalation support for computer hardware, software, and cloud ... client, a leading digital healthcare company, is seeking an IT Support Analyst to join their team. As an IT Support Analyst, you will be part of the IT Service… more
- Ford Motor Company (Long Beach, CA)
- …documentation, including best practices, troubleshooting guides, and training materials for the support team. + **Issue Escalation ** : Act as the primary ... world. We are looking for a customer-centric, technical, and hands-on **Mobile Application Support Manager** . The **Mobile Application Support Manager** plays a… more
- Amazon (San Francisco, CA)
- …issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of ... together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing...practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff,… more
- Bentley Systems (CA)
- …as required, at an appropriate cadence determined by the account strategy. Attend and support escalation calls, where appropriate and required by Escalation ... looking for a Technical Account Manager, reporting to Solution Engineering Management to support key Bentley accounts. As a Technical Account Manager (TAM), you will… more
- Marriott (Los Angeles, CA)
- …Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support . * Ensuring client Technology needs are met * Assist ... key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations,… more
- Microsoft Corporation (Los Angeles, CA)
- …of inclusion where everyone can thrive at work and beyond. **Responsibilities** + **Seller Support & Escalation Handling:** Provide Tier 2 advisory support ... AI Advisor** , you will act as a trusted support partner to our sales and solution sales teams...involving AI. Your role is to provide second-line advisory support , helping sellers navigate ethical, regulatory, and compliance considerations… more