- Marriott (Palm Desert, CA)
- …Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support . * Ensuring client Technology needs are met * Assist ... key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations,… more
- NVIDIA (Santa Clara, CA)
- …OSPF, VXLAN, EVPN), RoCE and QoS Concepts + Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a ... role is also to interact with Engineering, Marketing, and Support teams regularly. What you will be doing: +...and document standard methodologies to share with internal teams ( Support / R&D) for support processes and… more
- US Bank (Los Angeles, CA)
- …communication plans that allow you to keep your stakeholders and clients informed and support escalation and rapid removal of roadblocks. You will need to ... and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes...that the product team is getting the leadership and support that it needs to be successful. You will… more
- Google (Sunnyvale, CA)
- …(eg, launch or capacity planning, product release management), technical support , escalation management, or IT consulting. **Preferred qualifications:** ... and technical needs. + Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability Engineers to ensure customer success, and work… more
- Palo Alto Networks (Santa Clara, CA)
- …Incident and Escalation Management team which part of Global Customer Support and Service teams covering all Palo Alto offerings of cybersecurity platforms and ... and shared success where your work truly matters. **Your Career** The Escalation Manager position is a strategic, high-visibility role that provides the highest… more
- NBC Universal (Universal City, CA)
- …guidance and advice to other Operations & Technology teams and participating in on-call support escalation rotation. What We're Looking For In a Candidate . ... ISIS, EVPN-VxLAN, MPLS. . Participate in operational on-call rotation for support of 24x7 production on-air network infrastructure. PREFERRED QUALIFICATIONS: . Cisco… more
- University of Southern California (Los Angeles, CA)
- …in ensuring stability and functionality of the assigned applications. * Provide escalation support , troubleshooting and root-cause analysis of issues * Assist ... Analyst Sr is responsible for the design, implementation, validation, and support of multiple imaging applications (RIS, Radiology PACS, Cardiology PACS, Voice… more
- DataVisor (Mountain View, CA)
- …and Product teams to achieve your goals. Key Responsibilities + Provide product support , escalation , and resolution of technical issues + Architect machine ... learning and rule-based solutions for customers' fraud problems + Lead solution deployment deep dive discussions in late stage pre-sales calls + Understand client use cases and define plans to achieve success criteria + Manage integration and product… more
- LinkedIn (Sunnyvale, CA)
- …teams. + Technical capabilities in Engineering, QA, TPM, Analytics, Product Operations, Escalation support or other technical functions. + Results-orientated and ... stop before engineering, so the most complex issues not resolved through other support channels are escalated to your team to investigate, triage, and resolve. In… more
- Systems Technology Forum (San Diego, CA)
- …to plan capacity upgrades or new service rollouts. * Provide Tier 2/3 support and escalation for communications and infrastructure issues, including onsite or ... is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements. STF offers… more