- Logitech (San Jose, CA)
- …internally and externally at trade, channel, customer and online events. + Work with support escalation engineers, partner support channels, and our internal ... intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there… more
- Financial Partners Credit Union (Downey, CA)
- …with third-party vendors, ensuring service quality and contract compliance. + Member Support & Escalation Handling + Resolve escalated member concerns related ... Key Responsibilities + Staff Leadership & Development + Supervise and support collections staff through coaching, training, performance planning, and regular… more
- DataVisor (Mountain View, CA)
- …and Product teams to achieve your goals. Key Responsibilities + Provide product support , escalation , and resolution of technical issues + Architect machine ... performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering… more
- DataVisor (Mountain View, CA)
- …and Product teams to achieve your goals. Key Responsibilities + Provide product support , escalation , and resolution of technical issues + Architect machine ... learning and rule-based solutions for customers' fraud problems + Lead solution deployment deep dive discussions in late stage pre-sales calls + Understand client use cases and define plans to achieve success criteria + Manage integration and product… more
- Google (San Bruno, CA)
- …4 years of experience working with incident response management, risk mitigation, customer support and social media communications. + 4 years of experience in ... escalation management, executive communications, and making time-critical decisions with...range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints and executive concerns.… more
- Antech Diagnostics (Carlsbad, CA)
- …skills. The primary job function is to serve as the highest level of technical escalation support within the service organization and work as a conduit to the ... via phone, email and onsite visits; Serves as the highest level of escalation support within the service organization. + Pull technical service reports from ERP… more
- Ferrotec USA (Livermore, CA)
- …Change in the Organization. WHAT SUCCESS LOOKS LIKE . Provide Tier2 escalation support , troubleshooting complex hardware, software, and networking issues for ... internal customer satisfaction with efficient and complete services and support . Sets up and troubleshoots PCs, provides user training,... experience, with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT… more
- Hyundai Autoever America (Fountain Valley, CA)
- …Follow up with users to ensure issue resolution, providing excellent customer service throughout the support process. + Lead escalation of issues to Tier 2 or 3 ... career (1-3 years of exp.) IT Service Managment Analyst to manage and support our IT service management processes, ensuring alignment with best practices and… more
- UCLA Health (Los Angeles, CA)
- …daily operational incidents, service request tickets, network and VoIP break/fix support , incident escalation , network maintenance and network configuration. ... Description Provide technical support and expertise for network systems for a...packet captures. * Experience supporting VoIP and ISP services support systems for network management including Voice technologies utilizing… more
- Amazon (Stockton, CA)
- …actions to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more