- Horizon Services, Inc. (San Mateo, CA)
- …and assist in the improvement of services as needed + Provide crisis support , intervention, and de- escalation of conflict as needed + Ensure orientation ... leadership will work in partnership with the Program Manager to provide leadership, support , and oversight for all elements of the clinical service and oversight of… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Oracle (Sacramento, CA)
- …monitoring, and support models. + Provide executive-level visibility and escalation support for risk, incidents, and compliance matters. + Collaborate ... with regional teams and vendors to ensure standardized implementation, maintenance, and support , as well as continuous improvement. + Implement and manage automated… more
- Oracle (Sacramento, CA)
- …will mentor junior engineers, participate in operational rotations, and provide break-fix support and escalation for event remediation, including leading root ... The role includes collaborating with networking services to integrate support tooling and evolving business requirements. The role focuses...motivated, and diverse people and given the autonomy and support to do your best work. It is a… more
- Amazon (City Of Industry, CA)
- …actions to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more
- Zscaler (San Jose, CA)
- …to harness speed and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental ... and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the… more
- CoreSite (Los Angeles, CA)
- …security within the CoreSite premises. + Provide day-to-day exceptional customer service and support . + Incident escalation and report writing + Monitor the ... business hours, including weekends, late nights, holidays, and on-call support + Ability to lift up to 50 pounds...and surrogacy + Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges… more
- Oracle (Sacramento, CA)
- …+ Personal/enterprise network exposure + Experience providing phone-based customer/technical support and escalation management + Experience in Application ... your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform… more
- CoreSite (Santa Clara, CA)
- …per established procedures. + Provide day-to-day exceptional customer service and support . + Incident escalation , response, and follow-up report writing. ... cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build outs. Other responsibilities… more
- Horizon Services, Inc. (Hayward, CA)
- …policies and assist in improvement of services as needed + Provide crisis support intervention and de- escalation of conflict as needed + Develop knowledge ... Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to… more