- BD (Becton, Dickinson and Company) (Milpitas, CA)
- …US BDB Sales and Service teams to convert customers to service agreements. + **Deal Support :** Serve as the escalation point for BDB Sales and Service teams when ... seeking a dynamic and results-driven Service Sales Specialist to support and grow our service business. This role will...service history, installed base, and ad hoc reports to support business decisions. + **Sales Tools Development:** Create and… more
- J&J Family of Companies (San Francisco, CA)
- …Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, ... to understand business strategy and translate it into education solutions that support the company's business goals + Leadership & Partnerships: Effectively navigate… more
- LGG Industrial (Norwalk, CA)
- …(KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with key ... across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a… more
- Datavant (Sacramento, CA)
- …+ **Renewal & Lifecycle Support ** + Participate in renewal workflows to support efficient processing and escalation when needed. + Monitor upcoming contract ... Sales Operations to capture and validate contract metadata. + Support Deal Desk in renewal processes by identifying whether...expirations and support proactive renewal strategies. + **Compliance & Risk Management**… more
- Sony Pictures Entertainment (Culver City, CA)
- … support , request fulfillment of the SPE's IAM platform services, and provide escalation and support to internal application teams and IAM team members. This ... and implement secure, intuitive, scalable, and reliable Access Management solutions that support SPE's both internal and external users. This role must have… more
- Dignity Health (Bakersfield, CA)
- …ensuring performance and compliance requirements are met. - Serve as a point of escalation to support resolution of physician/APP issues. - Partner closely with ... expansion. They partner with Network Management and Contracting leadership to support the development of Physician/APP relationships needed to enhance the networks.… more
- The Walt Disney Company (Santa Monica, CA)
- …on caching solutions to internal stakeholders . Provide senior tier-3 on call evaluation, escalation and support **Responsibilities and Duties of the Role:** - ... 3rd party CDNs into unified control plane . Operational Management Contact for CDN support - actively managing incidents via communication with CDN support teams… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Analyst will be a member of the...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more
- Gilead Sciences, Inc. (Foster City, CA)
- …of risk signals and issues identified through central monitoring, ensuring appropriate escalation and documentation. + Support the development and implementation ... Management (RBQM) Strategy & Operations is responsible for implementing RBQM in support of the Gilead portfolio. + The Associate Director, RBQM is responsible… more
- US Foods (Vista, CA)
- … support capabilities to balance internal/external teams + Manage and facilitate escalation events for retail support enterprise support events + ... flexible work environment that supports our transformation. The Retail Support Specialist focuses on all aspects of IT systems... Specialist focuses on all aspects of IT systems support for the CHEF'STORE retail environment. This role is… more