- TEKsystems (San Luis Obispo, CA)
- …taken in the ITSM ticketing system. Team Collaboration: Assist team members on support projects and departmental operations. Escalation : Consult with team lead ... and friendly. Issue Resolution: Address customer issues immediately to determine support needs and resolution paths. Knowledge Base Utilization: Search Knowledge… more
- Robert Half Technology (Stockton, CA)
- …* Manage user accounts, including password resets and access permissions. * Document support activities and ensure proper escalation of complex problems. * ... Description We are looking for a skilled Desktop Support Analyst to provide reliable technical support to end-users and ensure the smooth functioning of IT… more
- Liberty Utilities (Downey, CA)
- …Act as a trusted coach and advisor to department leaders, providing strategic HR support + Serve as an escalation point for employee relations issues, conducting ... Reporting to the Senior HR Manager, you will provide hands-on support in policy implementation, recruitment, compensation, employee relations, and organizational… more
- Eaton Corporation (Los Angeles, CA)
- …and maintenance. The Quality Engineering Manager will also provide means of escalation in support of customer satisfaction, corrective action and quality ... Process and Quality best practices. Additionally, the incumbent will encourage and support employee participation at all levels in the resolution of product quality… more
- ManpowerGroup (San Francisco, CA)
- …to all employees for assigned application(s). + Troubleshoot issues, providing expert level support . Resolve issues or identify escalation to Systems team or ... selection of 3rd party applications. + Analyze, configure, document, implement and support 3rd party applications. + Analyze application incidents to identify root… more
- Capital One (San Francisco, CA)
- …a healthy backlog of work and play a critical role in many agile ceremonies. + Support the team with escalation and resolution of impediments. + Serve as the ... competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website… more
- WelbeHealth (Elk Grove, CA)
- …provider network _Complex Issue Resolution and Support_ + Act as an escalation point for complex provider relationship challenges, supporting the team in resolving ... with the team to provide direct coaching, observe processes, and support critical provider meetings _Cross Functional Collaboration_ + Build strong, collaborative… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Center Analyst will be a member of...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more
- AIG (Los Angeles, CA)
- …participate. + General: + Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program ... expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. With in-depth knowledge of local… more
- Encore (Santa Clara, CA)
- …within local markets. _Technical Ability_ * Act as a resource or point of escalation for technical support for sales and operations leadership team * Ensures ... retention. * Service high profile/visibility events and act as a point of escalation when needed. * Identify key issues and decision makers that will influence… more