- KeyBank (FL)
- …client conversions and implementations, rate reviews requests, and provide overall support business as needed. **Job Functions** + Demonstrate consultative sales ... tracking information as well as insights based on client escalation analysis. + Handle, resolve and track all client...processing partner or internal partner. + Be point of escalation for Relationship Managers. + Handle communication around lease… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …play back system; IT Responsibilities + Provide immediate problem resolution or escalation to appropriate level of support /management; + Record actions taken ... is responsible for providing excellent customer service and technical support to students, faculty, staff, facilitators and other users...+ Act as a liaison between customers and technical escalation teams; + Provide a single view to the… more
- WestCare Foundation (Doral, FL)
- …Lead helps families achieve stability by providing guidance, resources, and emotional support . They collaborate with parents, foster families, and case managers to ... coordinating services. This role also advocates for families, ensuring they receive the support they need. Essential Job Functions: + Serve as primary point of… more
- MyFlorida (Tallahassee, FL)
- …deadlines, staffing needs, training requirements, and process improvements necessary to support evolving Lottery product calendar and initiative. + Drives a culture ... the SQA Manager to establish testing schedules, ensure proper defect reporting, define escalation procedures, and ensure GA staff are fully trained in system testing… more
- Oracle (Tallahassee, FL)
- …Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers ... high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product… more
- WestCare Foundation (Miami, FL)
- …and facilitates coordination of care across behavioral health, primary care, and recovery support services. The BSN/RN Lead plays a key role in ensuring compliance ... assisted treatment, which typically includes medications, combined with counseling and support services, to help individuals with opioid use disorder manage… more
- Oracle (Tallahassee, FL)
- …Collaborate with cross-functional teams in operations, security, product, and support to resolve complex technical challenges and drive continuous improvement. ... US government customer environments, ensuring quick detection, thorough investigation, escalation , and resolution. + Perform continuous monitoring and proactive… more
- Scotiabank (Tampa, FL)
- …Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management ... point of contact for BNS' Tampa Administrative Office (TAO) as well as support the Global Transaction Banking (GTB) business operating from that office. The role… more
- CAE USA INC (Tampa, FL)
- …faults in the enterprise network for day-to-day activities and serve as an escalation point during enterprise outages + Support network compliance and risk ... Network Engineer participates in all aspects of design, analysis, implementation and support of network platforms, software or other solutions to ensure the… more
- Capital One (Tampa, FL)
- …customer needs + Demonstrate exceptional listening, questioning, call control and de- escalation techniques + Be proactive, have effective time management and ... loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways,...Handling complaints and/or escalated situations is very important, and de- escalation may be a complex part of your role… more