- Microsoft Corporation (Reston, VA)
- **Overview** The Support Escalation Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers with minimal ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- CACI International (Sterling, VA)
- …site analysis + Research, evaluate, and recommend new network equipment and technologies + Support escalation and root cause analysis activities + Support ... staff + Assist in internal training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple… more
- Oracle (Richmond, VA)
- …RESPONSIBILITIES: NOC Operations - Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root ... availability and performance . Deliver premier customer service . Provide comprehensive support to our Engineering and other Operational and technical teams These… more
- Oracle (Richmond, VA)
- …+ Architect system demands and requirements into technical solutions ** Support & Escalation ** + Provide escalation support for network incidents and ... Management** + Design, configure, and manage firewall infrastructure to support highly available, scalable network environments + Oversee end-to-end lifecycle… more
- Oracle (Richmond, VA)
- …Manage technical/vendor relationships, oversee SLAs and contract performance, and coordinate support escalation and lifecycle services. + Lead training, ... partners to ensure that access control systems reliably and efficiently support evolving business growth, regulatory requirements, and risk management obligations.… more
- Cognizant (Richmond, VA)
- …with advocates, team leads, and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation teams ... look forward to reviewing your application! Modern Solutions and Support (MSS) organization is looking for a customer obsessed,...to be able to complete full postmortem of an escalation . This requires engagement with various internal teams to… more
- Capital One (Mclean, VA)
- …Collaboration** + Serve as the primary liaison with third-party vendors for platform support , escalation , and obtaining feedback for product improvements. + Act ... applicant for employment authorization, or offer any immigration related support for this position (ie H1B, F-1 OPT, F-1...or other forms of work authorization that require immigration support from an employer)._ The minimum and maximum full-time… more
- Microsoft Corporation (Richmond, VA)
- …(including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. **Physical Requirements** ... is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90… more
- Microsoft Corporation (Dulles, VA)
- …experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. + Embody our ... is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90… more
- Insight Global (Herndon, VA)
- …growth patterns (capacity planning) o landscape design, configuration and standards o 24/7 support , escalation and SLA models o IMAC (installation, move, add, ... change) services for systems and applications o change management methodology and communication strategy * Create and maintain server/application diagrams and workflows * Perform/coordinate incident diagnosis, corrective action, and root cause analysis *… more