- Confluent (Richmond, VA)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... **What You Will Bring:** + 2+ years of experience in Escalation Management, Product Support , Incident Response, or other customer-facing roles. + Strong written… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …and client-facing incidents, including but not limited to after shift hours support + Escalation Management: Personnel management and issue escalation ... help facilitate Operations through queue management, incident resolution, and escalation management (personnel and performance issues). These responsibilities are in… more
- CACI International (Sterling, VA)
- …site analysis + Research, evaluate, and recommend new network equipment and technologies + Support escalation and root cause analysis activities + Support ... staff + Assist in internal training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple… more
- Microsoft Corporation (Dulles, VA)
- …experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. + Embody our ... is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90… more
- Logitech (Richmond, VA)
- …internally and externally at trade, channel, customer and online events. + Work with support escalation engineers, partner support channels, and our internal ... intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there… more
- Insight Global (Herndon, VA)
- …growth patterns (capacity planning) o landscape design, configuration and standards o 24/7 support , escalation and SLA models o IMAC (installation, move, add, ... change) services for systems and applications o change management methodology and communication strategy * Create and maintain server/application diagrams and workflows * Perform/coordinate incident diagnosis, corrective action, and root cause analysis *… more
- Leidos (Quantico, VA)
- …complex production, application or system problems. + Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier ... system upgrades and patches when required. + Serves as the IT liaison/ escalation point for application support and troubleshooting, provides guidance and… more
- CoreSite (Reston, VA)
- …per established procedures. + Provide day-to-day exceptional customer service and support . + Incident escalation , response, and follow-up report writing. ... cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build outs. Other responsibilities… more
- CoreSite (Reston, VA)
- …security within the CoreSite premises. + Provide day-to-day exceptional customer service and support . + Incident escalation and report writing + Monitor the ... business hours, including weekends, late nights, holidays, and on-call support + Ability to lift up to 50 pounds...and surrogacy + Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges… more
- Verint Systems, Inc. (Richmond, VA)
- …region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more