- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- CACI International (Sterling, VA)
- …site analysis + Research, evaluate, and recommend new network equipment and technologies + Support escalation and root cause analysis activities + Support ... staff + Assist in internal training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple… more
- Amazon (Arlington, VA)
- …junior support engineers, providing case coaching, knowledge transfer, and technical escalation support . Drive operational readiness and support planning ... peering, DNS failures, throughput bottlenecks, and path optimization. Proactively identify support gaps and contribute to tooling, diagnostics, and automation that… more
- Xerox (Richmond, VA)
- …contributing to process and service improvements. This role bridges front-line support and escalation , ensuring a professional, high-quality client experience ... connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues, maintaining clear and consistent… more
- Capital One (Mclean, VA)
- …Collaboration** + Serve as the primary liaison with third-party vendors for platform support , escalation , and obtaining feedback for product improvements. + Act ... applicant for employment authorization, or offer any immigration related support for this position (ie H1B, F-1 OPT, F-1...or other forms of work authorization that require immigration support from an employer)._ The minimum and maximum full-time… more
- Oracle (Richmond, VA)
- …to support accurate reporting, timely issue identification, and effective escalation of risks or constraints that could impact cost, schedule, or quality. ... impacts, trends, and potential risks to delivery milestones. Risk Identification & Escalation : Support identification and documentation of project risks, gaps,… more
- Insight Global (Herndon, VA)
- …growth patterns (capacity planning) o landscape design, configuration and standards o 24/7 support , escalation and SLA models o IMAC (installation, move, add, ... change) services for systems and applications o change management methodology and communication strategy * Create and maintain server/application diagrams and workflows * Perform/coordinate incident diagnosis, corrective action, and root cause analysis *… more
- Amazon (Arlington, VA)
- …and response times. * Serve as the first point of technical and procedural escalation for support personnel. * Ensure timely and accurate communication with ... Center (SNOC) serves as the backbone for ALG operations support , ensuring continuous and reliable service to high-priority users...the world. We are seeking a highly motivated IT Support Engineer to join our SNOC team. As a… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …services across air-gapped and secure federal facilities. **Key Responsibilities** Advanced Operational Support + Serve as final escalation point for complex / ... Senior Federal Network Support Engineer to provide expert-level technical infrastructure and...Engineer to provide expert-level technical infrastructure and software services support for the Azure Core Networking team within Government… more
- Parsons Corporation (Chantilly, VA)
- …2 ( Escalation ) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency ... (IT) systems, and standard operating procedures for the systems continuing performance. Support day to day operations, resolving issues for customer, and mobile… more