- Amazon (Arlington, VA)
- …and response times. * Serve as the first point of technical and procedural escalation for support personnel. * Ensure timely and accurate communication with ... Center (SNOC) serves as the backbone for ALG operations support , ensuring continuous and reliable service to high-priority users...the world. We are seeking a highly motivated IT Support Engineer to join our SNOC team. As a… more
- Palo Alto Networks (Reston, VA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Oracle (Richmond, VA)
- …monitoring, and support models. + Provide executive-level visibility and escalation support for risk, incidents, and compliance matters. + Collaborate ... with regional teams and vendors to ensure standardized implementation, maintenance, and support , as well as continuous improvement. + Implement and manage automated… more
- Lumen (Herndon, VA)
- …is expected to perform as technical lead, including basic managerial duties, escalation support and on-call. Provides mentoring, training, and escalation ... existing solutions, promote creation of new tools, processes, and applications + Directly support , train and mentor tier I and II colleagues + Possess exceptional… more
- Amazon (Chesapeake, VA)
- …actions to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more
- Oracle (Richmond, VA)
- …will mentor junior engineers, participate in operational rotations, and provide break-fix support and escalation for event remediation, including leading root ... The role includes collaborating with networking services to integrate support tooling and evolving business requirements. The role focuses...motivated, and diverse people and given the autonomy and support to do your best work. It is a… more
- CoreSite (Reston, VA)
- …per established procedures. + Provide day-to-day exceptional customer service and support . + Incident escalation , response, and follow-up report writing. ... cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build outs. Other responsibilities… more
- CoreSite (Reston, VA)
- …security within the CoreSite premises. + Provide day-to-day exceptional customer service and support . + Incident escalation and report writing + Monitor the ... business hours, including weekends, late nights, holidays, and on-call support + Ability to lift up to 50 pounds...and surrogacy + Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges… more
- Oracle (Richmond, VA)
- …+ Personal/enterprise network exposure + Experience providing phone-based customer/technical support and escalation management + Experience in Application ... your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform… more
- Verint Systems, Inc. (Richmond, VA)
- …region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more