- ENS Solutions (Springfield, VA)
- + Provides initial technical support , addressing routine user inquiries and basic troubleshooting (Tier 1). + Escalates more complex or unresolved issues to ... mid-level specialists for Tier 2 support . + Accurately logs and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation … more
- Merck (Richmond, VA)
- …for delivering exceptional customer care while managing the US Customer Escalation Queue. This role involves direct interaction with customers, internal ... terms and conditions of sale, laws, regulations, and policies. + Provide backup support for both Customer Care & Customer Ops during peak periods. **Process… more
- Sumitomo Pharma (Richmond, VA)
- …Medical Director.** The Associate Medical Director will provide hands-on PVRM support for SMPA investigational and commercial products. The incumbent will provide ... medical safety support for safety signal management throughout product lifecycle including...throughout product lifecycle including signal detection, signal validation, signal escalation , development of risk mitigation strategies and authoring of… more
- Philips (Norfolk, VA)
- …(RSE), the aim of your job is to provide telephone, remote technical support , and provide remote diagnostics to external healthcare customers and field partners ... in response to customer inquiries and providing telephone and remote technical support to external customers + Resolving customer service events by leveraging… more
- Capital One (Richmond, VA)
- …partners to mediate a resolution** + **Identify and manage situations that require escalation to other departments, such as legal, compliance, or risk** + **When ... ensure repeat occurrences are avoided for all clients** + ** Support peers with management of legal intake, third party...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more
- University of Virginia (Charlottesville, VA)
- …documents within labor management software to ensure fiscal stewardship. Team member support + Serves as a resource for team members and facilitates adherence ... + Ensures access to appropriate levels of care, and facilitates clinical/operational escalation as needed. + Facilitates a calm and productive working environment +… more
- Leidos (Ashburn, VA)
- …use your experience helping end users attain their mission. This is a hybrid support role in which telework is partially available and on-site presence is required ... problems. In this capacity, you will provide phone and online support to users, performing technical triage, troubleshooting, resolving issues, and following… more
- Coinbase (Richmond, VA)
- …Customer Success Team, you will lead a specialized team of customer focused support analysts who own high value customer relationships that are essential to Coinbase ... achieving its mission. Using your customer support , operations, and team leadership skills you will play...on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated… more
- Prime Therapeutics (Richmond, VA)
- …Operations **Job Description** The Manager Operations is responsible for operations and project support capacity planning for a client team or focus area within a ... This position is accountable for providing subject matter expertise (SME) support on projects, maintaining client relationships, executing on talent management and… more
- Prime Therapeutics (Richmond, VA)
- …Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate understanding of the industry, client ... Prime and Client leadership to advocate for products and capabilities that support mutual growth and enable market competitive solutions; solicit client feedback… more