- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff ... + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the...as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been… more
- Amazon (Arlington, VA)
- …adaptable to the changing risk environment, (4) work cross-functionally with key support functions (eg, Legal, AFP Operations, etc.) to propose harmonized and ... Working knowledge of US transport and contractual laws and regulations - Escalation management experience - Multilingual (eg, English, Spanish, Portuguese) Amazon is… more
- GE HealthCare (VA)
- …will help the customer run their business more efficiently + Utilize the GEHC escalation process, as needed, and work closely with region and national support ... by career opportunities in a culture that fosters care, collaboration and support . \#LI-PA1 \#LI- Remote We will not sponsor individuals for employment visas,… more
- PNC (VA)
- …OPT for this position. **Job Description** + Supports a critical operational support service, process, capability or initiative within an operational unit and ... identifies and resolves exceptions and serves as a point of escalation . + Monitors effectiveness and efficiency of production and/or process. Determines… more
- Deloitte (Richmond, VA)
- …performance bottlenecks and system issues proactively. Serve as the primary escalation point for SailPoint-related incidents and support requests, providing ... do + Design, develop, and implement secure and scalable solutions to support our identity and access management (IAM) infrastructure, and integrate SailPoint with… more
- GE Aerospace (Charlottesville, VA)
- …outcomes for GE and GE partners. You will provide the necessary support on pre- and post-contractual administration & management, terms & conditions (T&Cs) ... by driving business reviews on a regular cadence, with the responsibility to escalation frequency & attendance as defined by standard work + Assure timely resolution… more
- Oracle (Richmond, VA)
- …development, and execution of technical delivery plans, collaborating with product, support , and implementation teams to ensure project success across the SDLC ... **Problem Solving & Issue Resolution** + Serve as an escalation point for advanced issues, leading efforts to resolve...offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and… more
- Oracle (Richmond, VA)
- …**Operational Readiness & Launch** + Ensure monitoring, runbooks, automation, dashboards, and escalation paths are in place for Day-0 launch. + Partner with NOC, ... experience and operational excellence standards. + Ensure resource requirements needed to support a particular program are in place. Look around corners and… more
- Insight Global (Boydton, VA)
- …We are seeking candidates with a background in logistics, warehousing, IT Support , Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft ... drives, etc.) Working within a ticket-based environment Performs assigned Logistics/Warehouse Support tasks and escalates issues during high-volume work activity or … more
- Zurich NA (Richmond, VA)
- …implement effective claim resolution strategies, including case evaluations, issue escalation , and timely disposition planning. + Establish and maintain appropriate ... policies, procedures, and standards to ensure consistency and quality outcomes. + Support profitable growth by sharing risk insights, trends, and data with internal… more