- CyrusOne (Sterling, VA)
- …to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying ... deadlines + Ability to react to alarms and escalate all issues through escalation process. + Familiarity and knowledge of Work Order Control procedures and… more
- Capital One (Richmond, VA)
- …Reports, sanctions reviews, CTR's, EDD reviews or other AML process. - Escalation Handling: Handle escalated issues as appropriate for advanced investigation and ... competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website… more
- ManpowerGroup (Richmond, VA)
- …Virginia. **Responsibilities:** . Troubleshoots and fixes issues or provides for escalation to appropriate parties. . Incident management and root cause analysis. ... teams for successful implementation and deployment of software solutions. . Provides support and guidance to projects around implementations and upgrades. . Installs… more
- Deloitte (Rosslyn, VA)
- …performance bottlenecks and system issues proactively. + Serve as the primary escalation point for Okta-related incidents and support requests, providing timely ... expectations. + Design, develop, and implement secure and scalable solutions to support our identity and access management (IAM) infrastructure. + Possess strong… more
- Datavant (Richmond, VA)
- …Ensure high levels of client satisfaction and retention + Serve as an escalation point for client issues, ensuring issues are resolved quickly by leveraging ... between clients and internal teams (eg, Product Development, Sales, Technical Support , etc.) + **_Operational Excellence_** + Proactively engage clients and provide… more
- Anywhere Real Estate (Virginia Beach, VA)
- …and procedures. + Oversee and manage direct reports, providing guidance, support , and performance evaluations to ensure team effectiveness and alignment with ... needed. + Acts as a first point of contact with issue escalation , alerting appropriate stakeholders when necessary. + Reviews performance of ecosystem, including… more
- Ensono (Richmond, VA)
- …cost reduction. + Develop a holistic understanding of client's environment and Ensono support model. + Assist in the development and execution of service improvement ... the client environment. + Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages. + Participate in… more
- Qualtrics (Reston, VA)
- …success of our customers' programs, and deepen relationships with the clients they support . As a Technical Success Manager, you should both be a tech-savvy ... Establish and maintain multi-level stakeholder relationships to ensure customer health and support . + Serve as a platform expert, advising clients on high-value… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are ... call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to… more
- Mastercard (Arlington, VA)
- …we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, ... Collaboration with Total Rewards partners and People Business Partners to support delivery needs, including data and reporting and issues management Monitors… more